Roaming Passes (Effective date 6th February 2025)

1. What are the available roaming passes?

Below are the available roaming passes for all CelcomDigi, Celcom and Digi postpaid and prepaid subscribers:

Note: Calls are counted based on 60 second block. Once the 15 mins quota is finished, subsequent usage will be charged based on pay-per-use voice call rates.

2. What are the eligible countries for the roaming passes and roaming add-on?

*For Prepaid customers, the 30-Day Unlimited Pass starts at RM118 for roaming across 71 countries or RM148 for roaming across 5 countries: Brunei Darussalam, China, Oman, Turkey, and the United Arab Emirates (UAE).

3. How to purchase a roaming pass and can I buy it in advance?

You can purchase your roaming pass via Celcom Life & MyDigi app. You can only pre-book your pass in advance via MyDigi app. Please refer to the steps below:

Celcom Life app

MyDigi app

Note: Ensure you're connected to the Internet e.g., via Wi-Fi.
If you don't have Internet connection, you may purchase the roaming pass by dialling *800# after arriving at the destination country (no pre-booking function in *800#).

4. Where can I check my pre-booked roaming passes, and can I cancel them?

*Applicable for customers using MyDigi app only

You can check your pre-booked pass via the MyDigi app by clicking on the 'PreBook' tab on your MyDigi app homepage. Refer to the steps below to cancel your pre-booked roaming pass:

Note: You can cancel the pre-booked roaming pass as long as it has not been activated yet.

5. How do I know if my roaming pass is activated?

Upon successful activation, you will receive an SMS notification sent to your mobile number. Alternatively, you can verify the status of your roaming pass, through Celcom Life or MyDigi app. Roaming passes that are purchased for immediate use will be activated instantly.

For Digi customers, if you've purchased a roaming pass in advance, the activation window is from 12 A.M. to 2 A.M. (Malaysia time) on the chosen date. A confirmation SMS will be sent once your roaming pass is activated.

6. When should I purchase the roaming pass?

You can purchase either before you leave, or upon arrival at your destination country. We recommend purchasing it before you leave Malaysia via Celcom Life or MyDigi app for great flexibility.

7. Turn off voicemail

We encourage you to turn off voicemail before travelling to avoid any voicemail-related charges. Click here to find out how to turn off voicemail.

8. What is my roaming pass validity, and will I get notified once my pass has expired?

The validity period for each roaming pass will commence from the point of activation. 

You will get a notification upon roaming pass expiry. The pass validity is as follows:

To avoid being charged with additional roaming charges, please turn off data roaming in your mobile phone before the end of the validity period. Read how here.

10. What happens if I fully utilise my quota?

• 3-Day Pass: Internet usage will be suspended once the 4GB high-speed Internet quota has been completely exhausted. Customers can purchase another roaming pass or a roaming add-on to continue browsing with high-speed Internet.
• Unlimited Pass: Upon subscription, you will get 2GB/3GB High-speed Internet daily. Once the quota is fully utilized, Internet speed will reduce to 1Mbps (Postpaid) and 512Kbps (Prepaid). This still provides a satisfactory experience for standard internet browsing and basic connectivity. Customers are recommended to purchase another roaming pass or a roaming add-on to continue browsing with High-speed Internet.
   

11. Can I purchase multiple roaming passes?

• 3-Day Pass: You can re-purchase the same pass within active validity.
• Unlimited Pass: You can purchase multiple unlimited roaming passes of different validity at the same time. However, you cannot purchase multiple unlimited roaming passes of the same validity.

You can have both 3-Day Pass and 3-Day Unlimited Pass at the same time.

12. Can I use the same roaming pass in multiple countries within active validity?

All our roaming passes are multi-country passes. You can use the same roaming pass in multiple countries within active validity. The same quota allocation is available for all eligible countries. Please refer to question 2.

13. Do I have to manually select my preferred operator abroad?

No, operator selection is automatic. Please ensure that your Network Setting is set to ‘Auto’ for seamless connectivity. 

However, you can manually select network operator if you encounter issues where your mobile device is unable to detect the network. Please refer here for more information on how to manually select a network operator.

Important: Please note that manually selecting a network is not recommended for customers traveling across multiple countries, as it will prevent the device from automatically connecting to the preferred network upon arrival in the next country due to the manual selection setting. If this occurs, kindly revert the Network Setting to ‘Auto’.

14. Will I be charged multiple times for switching networks?

No, you will not be charged multiple times for switching between different mobile operator networks within the roaming pass validity period.