Prepaid Roaming Passes

High-Speed Roaming Passes (Effective date 1 October 2026)

1. What is a Roaming Pass?

Roaming Pass is a one-time add-on that allows you to use mobile internet while travelling overseas. You can stay connected using your existing CelcomDigi Prepaid number for WhatsApp and OTPs, enjoy seamless connectivity without changing SIMs or relying on public Wi-Fi.

You can choose from a range of high-speed roaming passes based on your travel destination and duration as low as RM10!

2. What roaming passes are available for CelcomDigi Prepaid customers?

Please refer to the available pass table below for pricing, validity, and data allocation.

3. The destination I want to visit is not listed above. Does this mean roaming services are not available there?

If your destination is not covered by the available Prepaid Roaming Passes, data roaming may not be available. Please check the destination coverage and available passes in the CelcomDigi app before travelling.

4. What happens if I run out of my high-speed quota?

Once your high-speed quota is fully utilized, your data roaming will stop. To continue using data roaming, purchase a 5GB roaming add-on for RM10, valid for 24 hours, or buy a new pass

5. How do I purchase a Prepaid Roaming Pass?

You can purchase your roaming pass via the CelcomDigi app, and you can pre-book your pass up to 14 days before your trip!

Step 1: Open you CelcomDigi App

Step 2: Choose “Roaming” on your homepage

Step 3: Select your roaming destination

Step 4: Choose the pass that best suits your travel needs

Step 5: Choose “Activate now” or choose your date

Step 6: Confirm your purchase and wait for the confirmation sms

Note: Internet access is required to subscribe via the CelcomDigi app. Alternatively, dial *800# after arriving at your destination. Pre-booking is not available via *800#.

6. How do I know if my roaming pass is activated?

You will receive a successful SMS sent to your mobile number. Alternatively, you can verify the status of your roaming pass, through CelcomDigi app. Roaming passes that are purchased for immediate use will be activated instantly.

If you have pre-booked roaming pass, the activation window is from 12 A.M. to 2 A.M. (Malaysia time) on the chosen date. A confirmation SMS will be sent once your roaming pass is activated.

7. When should I subscribe to a Roaming Pass?

You may subscribe before travelling or when you arrive at your destination. To ensure connectivity upon arrival, we recommend subscribing before departure.

8. Where can I check my pre-booked roaming passes, and can I cancel them?

You can check your pre-booked pass on the CelcomDigi app homepage under the “Reminder” section.

To cancel, select the pre-booked pass details on the same homepage and tap “Cancel Pass”. You’ll receive an SMS confirmation once the cancellation is successful.

9. How do I track my pass status, and what happens after my roaming pass expires? Can I still browse the internet?

Your data roaming will be blocked to avoid unnecessary charges. Monitor your usage and pass expiry in the CelcomDigi app under “Usage”. You’ll receive reminders 3 hours before and upon expiry. 

If you wish to continue using mobile internet overseas, check the available roaming passes in the CelcomDigi app.

10. My pass is almost expired; can I buy the same roaming pass again or any other roaming passes?

Yes, you can repurchase any roaming pass at any time. Each pass will have its own validity period, based on the pass purchased.

11. When does my roaming pass validity start and end?

Your pass validity follows the activation terms displayed during purchase. The pass will expire at the end of its stated validity period.

Please check the confirmation SMS or CelcomDigi app for your exact pass expiry date and time.

12. Can I use my roaming pass in more than one country?

Yes, you can use the same roaming pass across multiple eligible destinations during its validity period. For example, a pass covering Singapore, Indonesia and Thailand can be used in any of these countries.

If you travel to a destination outside the pass coverage, data roaming will be blocked. Please purchase a roaming pass that covers your destination before travelling.

Check your selected pass coverage to ensure it supports all your travel destinations.

13. I wrongly bought my Roam pass. Can I cancel it?

Once a roaming pass is activated, it cannot be cancelled. Please review your selected destination, pass type, and activation date carefully before confirming your purchase. You’ll be asked to confirm your selection to help prevent errors.

14. Can I use my roaming pass while travelling on a flight?

Yes! All our roaming passes include in-flight data roaming, so you can stay connected while flying. However, in-flight connectivity is only available on aircraft equipped with the AeroMobile network. Please check your airline’s coverage before use.

You can use your phone as you would on the ground, subject to the airline’s rules and permitted usage.

15. How does in-flight roaming work? Do I need to purchase an additional roaming pass?

No additional pass is required if you already have an active roaming pass, as in-flight data roaming is included. Data usage will be deducted from your active pass quota.

If you don’t have an active roaming pass, in-flight data roaming will not be available.

16. How do I know if In-flight Roaming is available on my flight? 

In-flight Roaming depends on your airline and aircraft. Please listen to an announcement from the cabin crew or check your airline’s website before your flight to see if AeroMobile is available. 

17. My high-speed quota runs out so quickly! Why does this happen, and how can I optimize my usage?

Before travelling, turn off automatic app updates and photo/video backups, especially iCloud sync, to save your roaming data. Enable Low Data Mode (iOS) or Data Saver (Android) to reduce background data usage. Below is the step to enable data saver:

18. What should I do if my roaming data is not working?

Please check your device settings to ensure Data Roaming is turned on and restart your device. If issue persists, refer to troubleshooting guide here or contact 24-hour support at *125# or WhatsApp +6016-333 1111.

19. What information should I provide to Customer Service when reporting a roaming issue?

To help us resolve your issue efficiently, please provide:

• The affected number.
• The country you are currently in.
• Your roaming pass details, if applicable.
• A description of the issue and when it started.
• Your device model and any error message displayed.

Our Customer Service team will assist you with the necessary troubleshooting and support.