Roaming Passes (Effective date 3rd September 2024)

1. What are the available roaming passes?

Below are the available roaming passes for all CelcomDigi, Celcom and Digi postpaid and prepaid subscribers:

2. What are the eligible countries for the roaming passes and roaming add-on?

3. How to purchase a roaming pass and can I buy it in advance?

You can purchase your roaming pass via Celcom Life & MyDigi app. You can pre-book your pass in advance via MyDigi app. Please refer to the steps below:

Step 1: Login to the Celcom Life/ MyDigi app 

Step 2: Click ‘Buy Add-Ons’

Step 3: Click ‘Roaming’ and select the country/ region

Step 4: Click on the roaming pass you intend to purchase  

Step 5: Select and confirm the date to activate the roaming pass (for MyDigi, the roaming pass can be pre-booked up to 7 days in advance)

Step 6: Click ‘Confirm’

Note: Ensure you're connected to the Internet e.g., via Wi-Fi.
If you don't have Internet connection, you may purchase the roaming pass by dialling *800# after arriving at the destination country (no pre-booking function in *800#).

4. Where can I check my pre-booked roaming passes, and can I cancel them?

*Applicable for customers using MyDigi app only

You can check your pre-booked pass via the MyDigi app by clicking on the 'PreBook' tab on your MyDigi app homepage. Refer to the steps below to cancel your pre-booked roaming pass:

Note: You can cancel the pre-booked roaming pass as long as it has not been activated yet.

5. How do I know if my roaming pass is activated?

Upon successful activation, you will receive an SMS notification sent to your mobile number. Alternatively, you can verify the status of your roaming pass, through Celcom Life or MyDigi app. Roaming passes that are purchased for immediate use will be activated instantly.

For Digi customers, if you've purchased a roaming pass in advance, the activation window is from 12 A.M. to 2 A.M. (Malaysia time) on the chosen date. A confirmation SMS will be sent once your roaming pass is activated.

6. When should I purchase the roaming pass?

You can purchase either before you leave, or upon arrival at your destination country. We recommend purchasing it before you leave Malaysia via Celcom Life or MyDigi app for great flexibility.

7. Turn off voicemail

We encourage you to turn off voicemail before travelling to avoid any voicemail-related charges. Click here to find out how to turn off voicemail.

8. What is my roaming pass validity, and will I get notified once my pass has expired?

The validity period for each roaming pass will commence from the point of activation. 

Once the roaming pass validity has expired, postpaid customers will be charged with Daily Internet Roaming (RM39/day) if they continue browsing. However, prepaid subscribers will not be able to browse the Internet without a roaming pass.

You will get a notification upon roaming pass expiry. The pass validity is as follows:

To avoid being charged with additional roaming charges, please turn off data roaming in your mobile phone before the end of the validity period. Read how here.
 

9. What happens if I fully utilise my quota?

• 3-Day Roaming: Internet usage will be suspended once the 4GB high-speed Internet quota has been completely exhausted. Customers can purchase another roaming pass or a roaming add-on to continue browsing with high-speed Internet.
• Unlimited Roaming: Upon subscription, you will get 2GB/3GB High-speed Internet daily. Once the quota is fully utilized, Internet speed will reduce to 1Mbps (Postpaid) and 512Kbps (Prepaid). This still provides a satisfactory experience for standard internet browsing and basic connectivity. Customers are recommended to purchase another roaming pass or a roaming add-on to continue browsing with High-speed Internet.
   

10. Can I purchase multiple roaming passes?

• 3-Day Roaming: You can re-purchase the same pass within active validity.
• Unlimited Roaming: You can purchase multiple unlimited roaming passes of different validity at the same time, however you cannot purchase multiple unlimited roaming passes of the same validity.

However, you can have both 3-Day Roaming and 3-Day Unlimited Roaming passes at the same time.

11. Can I use the same roaming pass in multiple countries within active validity?

All our roaming passes are multi-country passes. You can use the same roaming pass in multiple countries within active validity. The same quota allocation is available for all eligible countries. Please refer to question 2.

12. Do I have to manually select my preferred operator abroad?

No, operator selection is automatic. You will be assigned to the preferred local operator.

However, you can opt to manually select the network operator if you are facing issues connecting to the preferred network operator. To manually select the preferred network: Go to your phone 'Settings' > 'Mobile Data' > 'Network Selection' > Switch off 'Automatic'.

13. Will I be charged multiple times for switching networks?

No, you will not be charged multiple times for switching between different mobile operator networks within the roaming pass validity period.