FAQ: StreamMORE Premium Bundle (Prepaid)

General

1. What is StreamMORE Premium Bundle?

StreamMORE Premium Bundle is an add-on for eligible CelcomDigi Prepaid customers that combines five premium streaming services with additional Internet quota in one subscription.

2. What is included in StreamMORE Premium Bundle?

The bundle includes:

• Disney+ Premium
• iQIYI (Premium VIP)
• sooka (Premium)
• Prime Video
• Viu (Premium)
• 15GB monthly Internet quota
• RM109.90 per month, excluding 6% Sales and Service Tax (SST)

3. Who can subscribe to this bundle?

The StreamMORE Premium Bundle is available to eligible CelcomDigi Prepaid customers, except customers on either of the following plans:

• Prepaid 5G Power+ 65 with Prime Video
• Prepaid 5G Power+ 55 with Viu Premium

Customers must also have an active mobile line and sufficient prepaid balance to complete the subscription.

4. What access do I get with the streaming services?

You will receive the following streaming-service entitlements:

a. Disney+ Premium

b. iQIYI (Premium VIP)

c. Prime Video 

d. sooka (Premium)

e. Viu (Premium) 

Available content, streaming quality, concurrent streaming limits and supported devices are subject to the respective streaming partner's terms and entitlement.

Subscription

5. How do I subscribe?

You can subscribe via:

• CelcomDigi App
• CelcomDigi website
• CelcomDigi stores

6. Can I buy more than one StreamMORE Bundle?

Yes, you can subscribe to more than one StreamMORE Bundle, as long as the included streaming services do not overlap.

If you subscribe to the Premium Bundle while holding another StreamMORE subscription with an overlapping streaming service, the existing overlapping subscription will be terminated and replaced immediately. Any unused entitlement, validity period, quota or subscription benefit will be forfeited, and no refund or proration will be provided.

Example:

If you are subscribed to the StreamMORE Family Bundle and then subscribe to the StreamMORE Premium Bundle, the Family Bundle will be replaced because both bundles include Disney+, sooka and Viu.

7. I already subscribed to SpeedSTREAM or Power+. Can I still subscribe to the StreamMORE Premium Bundle?

SpeedSTREAM customers may subscribe. If an existing SpeedSTREAM subscription contains an overlapping streaming service, it will be terminated and replaced by the Premium Bundle. All remaining SpeedSTREAM entitlements and benefits will be forfeited without refund or proration.

Customers on Prepaid 5G Power+ 65 with Prime Video or Prepaid 5G Power+ 55 with Viu Premium are not eligible because their existing plans contain overlapping streaming services.

8. Will I be notified before the change is made?

Yes, you will be shown a confirmation message before proceeding with any subscription or bundle replacement.

9. What is the validity?

The Premium Bundle is valid for 30 days from the time of successful subscription.

10. What happens if my Internet quota is used up?

Once the 15GB quota is fully used, Internet usage will continue from your base Prepaid data plan, if available.

11. Is this an auto-renew subscription?

Yes, the Premium Bundle will automatically renew every 30 days unless cancelled.

12. When will I be charged?

• The subscription fee is charged upon successful subscription.
• Recurring charges apply every 30 days.

Please ensure that you have sufficient prepaid balance at the time of renewal.

Activation

13. How do I activate each streaming service?

After successful subscription, you will receive activation notifications via SMS and push notification in the CelcomDigi App. To start watching:

• Go to Lifestyle > My Subscriptions
• Select StreamMORE Premium Bundle
• Select the respective 'Access Via' link and complete the activation or login process for each streaming service

Important Note: Use the same mobile number used for the Premium Bundle subscription when completing activation and login.

14. When can I start watching?

You can start watching each streaming service immediately after successfully activating it.

Manage Your Subscription

15. How do I cancel or unsubscribe from the Premium Bundle?

You can cancel via: CelcomDigi App > My Subscriptions > Select StreamMORE Premium Bundle > Unsubscribe

16. Can I cancel or unsubscribe from individual streaming services within the bundle?

No. The Premium Bundle must be cancelled as a whole. Individual streaming services cannot be cancelled, terminated or managed separately.

17. Where can I cancel or unsubscribe from the bundle?

Cancellation can only be performed through the CelcomDigi App and cannot be completed through the individual streaming-service providers.

18. What happens after cancellation?

Your subscription will remain active until the end of the current 30-day subscription period. No further charges will be applied after that.

Important Notes

• Multiple StreamMORE Add-Ons are allowed only when the included streaming services do not overlap.
• A new bundle containing an overlapping streaming service will replace the existing overlapping subscription immediately.
• Unused entitlements, validity, quota and benefits will be forfeited without refund or proration when an existing subscription is replaced.
• Individual streaming services within the Premium Bundle cannot be managed separately.