FAQ: Vision+ Bundle CelcomDigi Prepaid 5G - SpeedSTREAM Vision+ (Premium)

1. What is Vision+?

Vision+ is an Indonesian over-the-top video streaming service owned by MNC Group, the largest media group in Southeast Asia. Vision+ service's content consists of video on demand contents (original titles, TV dramas and shows, films), free-to-air and premium channels (including international channels). 

2. Where can I stream with Vision+?
You can stream via the Vision+ app available on Google Play Store for Android devices and Apple App Store for iOS and iPadOS devices. You may also stream on supported web browsers via https://www.visionplus.my/ for other devices.

3. Which devices are compatible with Vision+?
 Vision+ is available on an extensive list of internet-supported mobile devices, tablets, web browsers and smart devices: 

For more information, you may refer to the Vision+ Help Centre.

4. What is the access available for Vision+ with CelcomDigi Prepaid?

Through premium subscriptions, Vision+ offers an enhanced streaming experience with these exclusive features:

*Important note: Sports channels and public exhibitions are not included.

5. Where can I get more information on Vision+?

You can get more information from Vision+ home page.

6. How can I enjoy Vision+?

CelcomDigi customers subscribing to the following streaming pass will get to automatically enjoy Vision+ as part of their subscription.

7. Am I eligible to purchase this SpeedSTREAM Vision+ Premium?

CelcomDigi Prepaid customers on these plans are eligible to subscribe to this Auto-Renew pass:

8. How do I subscribe to SpeedSTREAM Vision+ Premium?

Subscription can be performed via Celcom Life/ MyDigi app.

9. Will there be any notification upon successful activation of these passes?

Yes, you will receive a welcome SMS upon successful subscription. The SMS will be sent to the CelcomDigi mobile number that performed the subscription.

10. How do I access my Vision+ account? 

After receiving the welcome SMS, visit the Vision+ webpage or open the app and create an account by clicking “Forgot Password” on the login page and fill in the required details.

Once complete, you may access your Vision+ account using the mobile number and password created.

11. I did not receive the OTP on my mobile phone to activate Vision+ Premium. What should I do?

Please ensure that your mobile number is the same mobile number used during subscription. The OTP will only be sent to that same mobile number.

For further assistance, please reach out to us via WhatsApp.

12. Upon successful activation of these bundles, how do I log in to Vision+?

On your desktop browser 

1. Go to Vision+ and select ‘Login/Register’
2. Select ‘Continue with OTP’. 
3. Change the country prefix to Malaysia (+60) and enter your mobile number to login (the same number you used to purchase the subscription).
4. Agree to the Terms of Use, Privacy Policy and Supplemental Privacy Policy for Malaysia by clicking the button below.
5. You will receive a 4-digit code through WhatsApp or SMS; enter the 4-digit code onto the browser
6. Choose the content rating for your Profile.
7. Select your preferred content language.
8. Start Streaming!

On your iOS / Android mobile app

1. Download the Vision+ application from the Apple App Store or Google Play Store.
2. Open the app and click ‘Log In’.
3. Select ‘Continue with OTP’. 
4. Change the country prefix to Malaysia (+60) and enter your mobile number to login (the same number you used to purchase the subscription). 
5. Agree to the Terms of Use, Privacy Policy and Supplemental Privacy Policy for Malaysia by clicking ‘Agree & Continue’.
6. Enter your mobile number to login (the same number you used to purchase the subscription).
7. You will receive a 4-digit code through WhatsApp or SMS; enter the 4-digit code onto the application.
8. Choose the content rating for your Profile.
9. Select your preferred content language.
10. Start Streaming!

On your Living Room Devices 

1. Open Vision+ app on your Living Room Device
2. Click on ‘Agree and Continue’ and ‘Log In’.
3. Select ‘Continue with OTP’.
4. Change the country prefix to Malaysia (+60) and enter your mobile number to login (the same number you used to purchase the subscription).
5. You are now logged in to your Living room device.

13. I subscribed to SpeedSTREAM Vision+ Premium. When will the pass and access expire?  

• Internet Pass Quota Validity: The SpeedSTREAM Vision+ Premium Internet quota will be valid until 11:59pm on the 30th day of subscription. Any unused quota will be forfeited. 
• Vision+ Premium Access Validity: The Vision+ access validity period will follow calendar month calculation, with expiry being the same day of following month, or last day of following month, whichever is earlier. Samples as shown below:  

14. Can I purchase the same SpeedSTREAM Vision+ pass multiple times?

No, you are not allowed to perform multiple purchases of the same SpeedSTREAM Vision+ Premium pass while there is an active subscription.

However, if you concurrently purchase different Vision+ Premium passes, (i.e. started with the StreamMORE Vision+ Premium pass, and then the SpeedSTREAM Vision+ Premium pass) the first Vision+ Premium pass will be cancelled and not renewed.

In this example, the renewal will continue with only latest subscription, which is the SpeedSTREAM Vision+ Premium pass. There will be no pro-ration of charges on the cancelled subscription.

15. Can I purchase multiple StreamMORE or SpeedSTREAM passes for different streaming services even if I have subscribed to a Vision+ Premium Bundle pass from CelcomDigi?

Yes, you are allowed to purchase other StreamMORE or SpeedSTREAM passes with other streaming services (Disney+, Viu & iQIYI) after subscribing SpeedSTREAM Vision+ Premium.

16. I subscribed to the SpeedSTREAM Vision+ Premium pass. What will happen if I terminate my line or port out?

If you terminate your line or port out, you will not be able to access Vision+ with immediate effect. There will be no pro-ration of charges, with full charges imposed. 

17. I subscribed to the SpeedSTREAM Vision+ pass. What will happen if I transfer my line to another owner name (transfer of ownership)?

The content access will be carried forward to the new owner of the mobile number. It is advisable for you to unsubscribe from the service prior to performing a transfer of ownership to another owner name. 

18. I have fully utilised my internet quota to stream content on Vision+. What should I do?

You can purchase CelcomDigi one-time passes or subscribe to monthly passes with sufficient internet quota to continue enjoying content on Vision+.

19. What will happen to my SpeedSTREAM Vision+ Premium pass auto-renewal if there is insufficient balance on my line? 

The auto-renewal of SpeedSTREAM Vision+ Premium pass will be dropped and you will need to resubscribe the Vision+ pass through the same steps above. 

20. I have an existing Vision+ direct billed subscription purchased via various payment channels (operator billing/ banking card). Can I still subscribe to SpeedSTREAM Vision+ Premium using the same mobile number?

Please take note, if both subscriptions are active, both will be charged concurrently. To avoid this, you will need to ensure the desired subscription remains active and perform cancellation on the other subscription.

21. I have multiple CelcomDigi mobile numbers, can I update my Vision+ login to a different number?

No, Vision+ Premium access is not transferable to other mobile numbers. Customers can only login to Vision+ via the CelcomDigi mobile number used during subscription.

If you have a new CelcomDigi mobile number, you will need to purchase a new SpeedSTREAM Vision+ Premium pass using the new mobile number via the Celcom Life app/MyDigi app.

22. Can I use my SpeedSTREAM Vision+ Premium pass on other devices?

Yes, you can login on other compatible devices via the CelcomDigi mobile number used during subscription.

23. I am not a CelcomDigi customer; can I subscribe to the SpeedSTREAM Vision+ Premium pass? 

Only CelcomDigi customers are eligible to purchase the SpeedSTREAM Vision+ Premium pass. You will need to become a CelcomDigi customer before you can subscribe to our passes and enjoy streaming with better value and savings.

24. Can I use my SpeedSTREAM Vision+ Premium pass quota while roaming?

No. The quota is only applicable for domestic use only (within Malaysia).

25. I have subscribed to StreamMORE Vision+ Premium. Can I cancel the subscription? 

Yes, you can cancel anytime via Celcom Life/ MyDigi app (whichever is applicable). However, there will be no pro-ration of charges, with full charges imposed. Upon cancellation, quota and Vision+ Premium access will last till end of current subscription validity.

26. What are the terms of my access to Vision+?
By subscribing to Vision+, in each case irrespective of whether you log in or complete the registration process for Vision+, the Customer (you) further agree and confirm that he/she has (you have) read, understood, accepted and agreed to be bound by the following terms and conditions:

1. CelcomDigi Terms & Conditions: Celcom | Digi
2. Vision+'s Terms of Use
3. Software Licenses