FAQ: iQIYI Bundle CelcomDigi Prepaid 5G - StreamMORE iQIYI (Standard) 5GB

1. What is iQIYI? 

iQIYI is a leading Asian online video streaming service that offers a variety of content, including original series, movies, and user-generated content. It offers a wide range of content, including original drama series, variety shows, movies, kids programs, documentaries and animations.

2. Where can I get iQIYI app?  

You can download the iQIYI app from the Google Play Store, Apple App Store or iQIYI website for other devices.

3. Which devices are compatible with iQIYI? 

iQIYI is available on an extensive list of internet-supported mobile devices, tablets, web browsers and smart devices: 

4. What is the access available for iQIYI with CelcomDigi Prepaid?

5. Where can I get more information on iQIYI application?

You can get more information at iQIYI.

6. How can I enjoy iQIYI?

CelcomDigi customers subscribing to the following streaming pass will get to automatically enjoy iQIYI as part of their subscription.

*5GB high-speed quota (5G/4G) can be used for tethering / hotspot.

7. Am I eligible to purchase this StreamMORE iQIYI Add-Ons?

CelcomDigi Prepaid customers on these plans are eligible to buy this Auto Renew Pass:

8. How do I subscribe to StreamMORE iQIYI Add-Ons?

Subscription can be performed via Celcom Life / MyDigi app.

9. Will there be any notification upon successful activation of these bundles?

Yes, you will receive a Welcome SMS upon successful subscription, the SMS will be sent to the CelcomDigi mobile number that performed the subscription.

If you did not receive a welcome SMS, you may still attempt to login to iQIYI application. If login failed, please reach out to us via WhatsApp.

10. How do I access my iQIYI account? 

You can login via the OTP sent to your CelcomDigi mobile number upon login. Please refer to question 12 for more details.

11. I did not receive the OTP on my mobile phone to activate iQIYI. What should I do?

Please ensure that your mobile number is the same mobile number used during subscription. The OTP will only be sent to that same mobile number. For further assistance, please reach out to us via WhatsApp. 

12. Upon successful activation of these bundles, how do I log in to iQIYI?

On your desktop browser 

1. Go to iQIYI and select ‘Login’
2. Enter your mobile number to login (the same number you used to purchase the subscription)
3. Please agree to the Terms of Use, Privacy Policy and Supplemental Privacy Policy for Malaysia by clicking the button below
4. You will receive a 4-digit code through SMS; enter the 4-digit code onto the browser
5. Enter your email address and verify it with the OTP sent to your email (this step may be skipped)
6. If it’s your first time logging in to IQIYI, fill in your registration details. Click on ‘Create account’
7. Choose the content rating for your Profile
8. Select your preferred content language 
9. Start Streaming!

On your iOS / Android mobile app

1. Download the iQIYI application 
2. Please agree to the Terms of Use, Privacy Policy and Supplemental Privacy Policy for Malaysia by clicking ‘Agree & Continue’
3. Enter your mobile number to login (the same number you used to purchase the subscription)
4. You will receive a 4-digit code through SMS; enter the 4-digit code onto the application 
5. Enter your email address and verify it with the OTP sent to your email (this is a skippable step)
6. If it’s your first time logging in to IQIYI, fill in your registration details. Click on ‘Create account’
7. Choose the content rating for your Profile
8. Select your preferred content language 
9. Start Streaming!

On your living room devices

1. Open iQIYI app on your Living room device
2. Click on ‘Agree and Continue’.
3. Enter your mobile number to log in
4. Enter the OTP sent to your number
5. You are now logged in to your Living room device

13. I subscribed to StreamMORE iQIYI Add-Ons. When will the bundle expire?  

• Internet Pass Quota Validity: The Internet Pass quota subscription will be valid until the 30^th day at the same time of subscription. Any unused quota will be forfeited.
• iQIYI’s access validity: The iQIYI access validity period will follow 31 days calculation after the subscription date. Sample as shown below:  

14. I subscribed to StreamMORE iQIYI Add-Ons. When will the bundle auto-renew?

Your StreamMORE VIU Add-Ons will auto-renew monthly at the end of the subscription. 

You may check the date via CelcomDigi / Celcom Life / MyDigi app > Shop > Lifestyle> Entertainment > My Subscriptions. 

Please ensure that you have sufficient credit balance 24 hours before expiry of the subscription. 

15. Can I purchase the same CelcomDigi iQIYI Bundle pass multiple times?

No, you are not allowed to purchase multiple subscriptions of the same CelcomDigi iQIYI bundle pass. However, if you purchase different iQIYI bundle i.e (StreamMORE iQIYI upgraded to SpeedStream iQIYI bundle, the previous iQIYI subscription will be cancelled and not renewed. The renewal will continue with only the latest subscription, which in this case will be the SpeedStream IQIYI bundle. 

16. Can I purchase multiple StreamMORE or SpeedSTREAM passes for different streaming services even if I have subscribed to a iQIYI Bundle pass from CelcomDigi? 

Yes, you are allowed to purchase other StreamMORE or SpeedSTREAM passes with other streaming services (Disney+, Viu & Vision+) after subscribing to StreamMORE iQIYI Add-Ons. 

17. I subscribed to StreamMORE iQIYI Add-Ons. What will happen if I terminate my line or port out?

If you terminate your prepaid line. You will not be able to access iQIYI with immediate effect

18. I subscribed to StreamMORE iQIYI Add-Ons. What will happen if I transfer my line to another owner name (Transfer of Ownership)?

The content access will be carried forward to the new owner of the mobile number. It is advisable for you to unsubscribe from the service prior to performing a transfer of ownership to another owner name. 

19. I have fully utilised my internet quota to stream content on iQIYI. What should I do?

You can purchase CelcomDigi One-Time Passes or subscribe to Monthly Passes with sufficient internet quota to continue enjoying content on iQIYI.

20. What happens if I have insufficient credit balance when my StreamMore iQIYI Add-Ons auto renews?

StreamMORE iQIYI Add-Ons will be terminated if there is insufficient credit balance for auto-renewal. Please ensure you have sufficient credit balance 24 hours before expiry of the subscription.

21. I have an existing iQIYI direct billing subscription purchased via other payment channels (Operator Billing / Banking Card). Can I still subscribe to a StreamMore iQIYI Add-Ons using the same mobile number?

Yes, you can. However, please take note that if both subscriptions are active, both will be charged concurrently. 

To avoid this, you will need to ensure the desired subscription remains active and perform cancellation on the other subscription

22. I have multiple CelcomDigi mobile numbers, can I update my iQIYI login to a different number?

No, iQIYI access is not transferable to other mobile numbers. Customers can only login to iQIYI via the CelcomDigi mobile number used during subscription.

If you have a new CelcomDigi mobile number, you will need to purchase a new StreamMore iQIYI Add-Ons pass using the new mobile number via the Celcom Life app / MyDigi app.

23. Can I use my iQIYI subscription on other devices?

Yes, you can login on other compatible devices via the CelcomDigi mobile number used during subscription.

24. I am not a CelcomDigi customer; can I subscribe to StreamMore iQIYI Add-Ons? 

Only CelcomDigi customers are eligible to purchase CelcomDigi iQIYI Bundles. You will need to become a CelcomDigi customer before you can subscribe to StreamMore iQIYI Add-Ons and enjoy streaming with better value and savings.

25. Can I use my StreamMore iQIYI Add-Ons quota while roaming?

No. The quota is only applicable for domestic use only (within Malaysia).

26. I have further enquiry or issue with StreamMore iQIYI Add-Ons. Where can I get help?

Please reach out to us via WhatsApp.

27. What are the terms of my access to iQIYI?

By subscribing to iQIYI, in each case irrespective of whether you log in or complete the registration process for iQIYI, the Customer (you) further agree and confirm that he/she has (you have) read, understood, accepted and agreed to be bound by the following terms and conditions:

1. CelcomDigi Terms & Conditions: Celcom | Digi 
2. iQIYI Terms of Use
3. iQIYI Privacy Policy