What are the tips and tricks for roaming?

Modified on Mon, 08 Apr 2024 at 07:03 PM

Before Travelling

 

1. Purchase a Roaming Internet Pass that suits your needs

 

2. Turn off voicemail to avoid charges

We encourage you to turn off voicemail before traveling to avoid any voicemail-related charges.

Celcom

Digi

Postpaid:

Step 1: Dial *118#

Step 2: Click on ‘My Account’

Step 3: Click on 'Voicemail'

Step 4: Click on 'Deactivate Voicemail Service’

Postpaid:

Step 1: Dial *128#

Step 2: Click on 'Digi Rewards & Services’ 

Step 3: Click on 'Voicemail'

Step 4: Click on 'Deactivate Voicemail & Notify Me'

Step 5: Click on 'Confirm'

Prepaid:

Step 1: Dial *118#

Step 2: Click on ‘My Account’

Step 3: Click on 'Voicemail'

Step 4: Click on 'Deactivate Voicemail Service’

 

Prepaid:

Step 1: Dial *128#

Step 2: Click on 'My Account'

Step 3: Click on 'Account Setting'

Step 4: Click on 'Voicemail'

Step 5: Click on 'Deactivate Voicemail & Notify Me'

Step 6: Click on 'Confirm'

You will receive an SMS confirmation that the voicemail service has been deactivated.

 

3. Ensure you have sufficient credit limit

Before travelling, please ensure that you have sufficient credit limit to avoid getting barred while travelling. We recommend checking your credit limit via the Celcom Life or MyDigi app.

  • For Digi subscribers, you can request to increase your credit limit by submitting a request here. Please allow 24 hours for the new credit limit to take effect.
  • For Celcom subscribers, contact our customer service or walk into the nearest Celcom bluecube to increase your credit limit. 


4. Be aware of roaming limitations in the country you are visiting

If you are not able to access the Internet or voice call services while you are roaming, it may be due to limitations placed by the country’s network or government’s restrictions. Please refer to below for exclusion areas:

Thailand

  • Roaming services are not available in Pattani, Yala, Narathiwat, Chana District, Nathawi District, Thepha District and Saba Yoi District.

India

  • Roaming services are not available in Jammu and Kashmir.

Myanmar

  • Internet roaming services are unavailable, but voice calls (direct dial) and SMS are available.

USA

  • AT&T’s 3G network was phased out on 22nd February 2022 resulting in potential intermittent voice interruptions in some areas. Please use WhatsApp calls as an alternative until further notice.
  • 4G networks are available for Internet browsing.
United Kingdom
  • EE’s 3G have committed to closed on 12th March 2024.
  • 2G, 4G/LTE & 5G networks are available for Internet browsing.

China

  • Devices must support TD-SCDMA frequency mode while roaming on China Mobile’s 3G network.
  • View the list of devices that support TD-SCDMA frequency here.

Japan, South Korea, Singapore

  • 3G-enabled mobile devices are required to use roaming services.

 

During Travelling


1. Start roaming

Roaming Internet Pass activation is automatic. Kindly ensure that you have turned on data roaming on your device upon arrival in the destination country. Click here to learn how to turn on roaming.

 

If you haven't purchased a Roaming Internet Pass, you can still do so upon arrival at the destination country.

  • If you have Wi-Fi: Purchase your Roaming Internet Pass via Celcom Life or MyDigi app.
  • If you have no Internet connection: Purchase your Roaming Internet Pass by dialing *800# (Digi) / *118# (Celcom).


Note: Postpaid subscribers are advised to turn off data roaming if you are travelling but do not intend to purchase roaming passes. If data roaming is turned on without an activated roaming pass, you will be charged RM39/day for Daily Internet Roaming.

 

2. Making calls abroad

To make a call from overseas, please key in +<Country Code><Phone Number> and press dial. Click here to view the rates.

 

3. Self-troubleshooting

If you have difficulties surfing the Internet while roaming, please ensure that the Access Point Name (APN) in your device is correct and you have enabled data roaming. If you are still unable to use roaming, please refer here for self-troubleshooting guide. 

 

4. Contact us for roaming assistance

If you encounter issues with roaming, feel free to reach out to our 24-hour customer support by dialing *125#. For Celcom subscribers, you can also contact us via WhatsApp at 019-6861111. Select 'Roaming' on the main menu for further assistance on the topic. Kindly note that contacting us via WhatsApp will consume your Internet quota. 

 

After Travelling


1. Turn off data roaming

If you live near a border area such as Singapore, Thailand or Indonesia, please ensure your data roaming in your mobile setting is turned off to avoid getting charged for being connected to a roaming partner. Click here to find out how to turn off data roaming on your device.

 

 

For more Roaming FAQs, please visit our Help Centre.


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