CelcomDigi MobileSHIELD Product Disclosure Sheet

Modified on Thu, 7 Aug at 10:00 AM

CelcomDigi MobileSHIELD Product Disclosure Sheet

Product Overview:

MobileSHIELD, powered by F-Secure, is an endpoint security solution that safeguards your device and personal information. It offers protection across security, scam, identity, and privacy threats to ensure complete digital safety.

Effective Date: 7 Aug 2025

1. Product Details

	MobileSHIELD Add-on	MobileSHIELD (12-month contract)
Monthly Subscription Price	Promotional Price (7 Aug – 18 September 2025): Free 1-Month for first time subscription ~~for new user only~~ Normal Price: RM10	RM4 (with 12-month contract)
Number of Licenses	For single device license
Upfront Payment	Not applicable
Data	1GB	1GB
Renewal Cycle	Monthly	12-Month contract
Auto-Renewal	Yes	No
Early cancellation penalty fee	No	Yes, it is a reducing penalty – RM4 per remaining month in contract E.g. If 5 months remain, penalty = RM4 × 5 = RM20
2. Key Features
2.1 Security Protection Device Protection: For Android: Blocks harmful apps before they can cause damage — even those sideloaded from outside the app store. For iOS: Protects your device by keeping your iOS up to date and screen locked. Alerts you if your OS is outdated or if your screen lock isn't set — and guide you to fix it fast. Chrome / Safari Protection: Blocks dangerous websites and fake links, so you can browse with confidence. 2.2 Scam Protection Banking & Online Shopping Protection: Indicates safety label when you’re on legitimate online banking and shopping online sites, ensuring your transactions are safe. SMS Protection (iOS only): Smart AI detects scam and phishing SMS to keep you safe. Risky SMS are automatically filtered into your junk folder, protecting you in the background. WiFi Protection (Android only): Keeps you safe on public and home WiFi by checking if the network you’re connected to is secure — alerts you if it’s unsafe or compromised. 2.3 Identity Protection Identity Monitoring: Monitors your personal info (like emails, phone numbers, credit cards, and passports) and alerts you instantly if they’re found on dark web, so you can act fast to protect your identity. Password Vault: Securely stores your passwords, PINs, and other sensitive info. Access it on both iOS and Android — just log out on one device and log in on another. 2.4 Privacy Protection Privacy VPN: Encrypts your internet connection and hides your IP address – keeping your online activity private, secure, and anonymous, even on public WiFi. Notes: CelcomDigi MobileSHIELD is designed to help protect you from scams, fraud, and other digital threats — but no security solution can block every risk 100% of the time. While it adds a strong layer of protection, we always recommend staying alert and practicing safe browsing habits.

3. Eligibility

3.1 MobileSHIELD Add-on

3.1.1 To enjoy this offer, you must have an active CelcomDigi, Celcom or Digi line. This means your line must be able to make and receive calls.

3.1.2 Please note that the offer is not available if you have any outstanding bills, or if your line has been suspended or deactivated by CelcomDigi.

3.1.3 For Prepaid users, please ensure that you maintain sufficient credit balance for MobileSHIELD subscription and its continuous renewal. Failure to do so may result in unsuccessful renewal and cancellation of the protection service.

3.1.4 This offer shall be applicable to Postpaid subscribers on following rate plans:

CelcomDigi Plans	Celcom Plans	Digi Plans
CelcomDigi Postpaid 5G 30 XV	XPAX POSTPAID 28	Digi Postpaid 40 2021
CelcomDigi Postpaid 5G 40 SE	XPAX POSTPAID 40	Digi Postpaid 60 2021
CelcomDigi Postpaid 5G 50 XV	XPAX POSTPAID 60	Digi Postpaid 60 DS 2021
CelcomDigi Postpaid 5G 60 SE	XPAX POSTPAID UNLIMITED 75	Digi Postpaid 60S DS 2021
CelcomDigi Postpaid 5G 60 XV	XPAX Basic 35	Digi Postpaid 90 2021
CelcomDigi Postpaid 5G 80	XPAX Basic 35 Unlimited	Digi Postpaid 90 DS 2021
CelcomDigi Postpaid 5G 80 DS	XPAX Basic 55	Digi Postpaid 120 2021
CelcomDigi Postpaid 5G 100	XPAX Basic 55 Unlimited	Digi Postpaid 120 DS 2021
CelcomDigi Postpaid 5G 100 DS	MEGA	Digi Postpaid 150 2021
CelcomDigi Postpaid 5G 120	MEGA 80	Digi Postpaid 150 DS 2021
CelcomDigi Postpaid 5G 120 DS	MEGA 98	Digi Postpaid Family 20 2021
CelcomDigi Postpaid 5G 140	MEGA 128	Digi Postpaid Family 30 2021
CelcomDigi Postpaid 5G 140 DS	MEGA 158	Digi Postpaid Family 45 2021
CelcomDigi Postpaid 5G 160	MEGA 188	Digi Postpaid Family 45 Unlimited
CelcomDigi Postpaid 5G 160 DS	Family Line	Digi Postpaid Family 45 DS 2021
CelcomDigi Postpaid 5G Family 30	MEGA Unlimited Family Line	Digi Postpaid 55 Infinite
CelcomDigi Postpaid 5G Family SE	LITE	Digi Postpaid 65 Infinite
CelcomDigi Postpaid 5G Family 40		Digi Postpaid 75 Infinite
CelcomDigi Postpaid 5G Family 50		Digi Postpaid 85 Infinite
CelcomDigi Postpaid 5G Family 50 DS		Digi Postpaid 50 2022
CelcomDigi Postpaid 5G Gadget 30		Digi Postpaid 70 2022
CelcomDigi Postpaid 5G Gadget 50		Digi Postpaid 80 2022
CelcomDigi Postpaid 5G Gadget 50 DS		Digi Postpaid 200 2022
CelcomDigi Postpaid 5G Family 50 (ONE)
CelcomDigi Postpaid 5G Family 50 DS(ONE)
CelcomDigi ONE Lite
CelcomDigi ONE Lite DS
CelcomDigi ONE Pro
CelcomDigi ONE Pro DS
CelcomDigi ONE Ultra
CelcomDigi ONE Ultra DS

3.1.5 This offer shall be applicable to Prepaid subscribers on following rate plans:

CelcomDigi Plans	Celcom Plans	Digi Plans
CelcomDigi Prepaid 5G Biru	New SOX Plan	DiGi Best Prepaid v4
CelcomDigi Prepaid 5G Kuning	Xmid Plan	DiGi Easy Prepaid v3
	SOX-UOX Plan	Digi Prepaid Best 2017
	Celcom Xpax Plan	Digi Prepaid LiVE
	Xpax Turbo Plan	Raja Kombo
	Travel Pack	Raja kombo
	Xmax Plan	Digi Prepaid NEXT
	X2 Plan	Digi PREPAID NEXT
	Blue Plan	Digi prepaid NEXT
	Xpax24 Plan	Raja Kombo 5G
	XPAX Plan
	Xpax Youth Plan
	Magic SIM Plan
	Celcom xpax Plan
	Celcom XPAX Pantas Plan
	Blue Khas Plan
	New UOX Plan
	Travel Pack
	Xpax24 Plan
	IOX Plan
	Magic SIM Plan
	Xpax Turbo Plan
	Xpax Plan
	Xpax Youth Plan
	Celcom Xpax Plan
	Travel Pack
	Celcom xpax Plan
	Xmax Plan
	Xmid Plan
	Blue Plan
	XPAX Plan
	X2 Plan
	Blue Khas Plan
	New SOX Plan
	New UOX Plan
	SOX-UOX Plan
	Holiday SIM Pack
	XPAX PANTAS Plan
	Juara Keren 5G Plan

3.2 MobileSHIELD (12-month contract)

3.2.1 To enjoy this offer, you must have an active CelcomDigi, Celcom or Digi line. This means your line must be able to make and receive calls.

3.2.2 Please note that the offer is not available if you have any outstanding bills, or if your line has been suspended or deactivated by CelcomDigi.

3.2.3 This offer shall be applicable to Postpaid subscribers on the following rate plans without any contract:

CelcomDigi Plans

CelcomDigi Postpaid 5G 80

CelcomDigi Postpaid 5G 80 DS

CelcomDigi Postpaid 5G 100

CelcomDigi Postpaid 5G 100 DS

CelcomDigi Postpaid 5G 120

CelcomDigi Postpaid 5G 120 DS

CelcomDigi Postpaid 5G 140

CelcomDigi Postpaid 5G 140 DS

CelcomDigi Postpaid 5G 80

CelcomDigi Postpaid 5G 160

CelcomDigi Postpaid 5G 160 DS

CelcomDigi ONE Lite

CelcomDigi ONE Lite DS

CelcomDigi ONE Pro

CelcomDigi ONE Pro DS

CelcomDigi ONE Ultra

4. Subscription Channel

4.1 For Celcom Life App users

Click Add-Ons
Click Lifestyle and Security
Select MobileSHIELD
Click on the price button to subscribe
Click Confirm Subscription

4.2 For MyDigi App users

Select Buy Add-Ons
Select Lifestyle, then Security icon
Select MobileSHIELD
Click on price button to subscribe
Click Confirm Subscription

4.3 Alternatively, you may visit any CelcomDigi store and request assistance to subscribe to ~~WebMobile~~SHIELD.

5. Un-Subscription / Cancellation

5.1 For Celcom Life App users

Open the Celcom Life App
Tap ‘Usage’, then ‘Local’ and ‘Subscription’
Select ‘MobileSHIELD’ and tap ‘Unsubscribe’
Tap ‘Yes, unsubscribe’ to complete un-subscription

5.2 For MyDigi App users

Open the MyDigi App
Tap ‘Buy Add-ons’, then ‘Lifestyle’ and ‘My Subscriptions’
Select ‘MobileSHIELD’ and tap ‘Unsubscribe’
Tap ‘yes, unsubscribe’ to complete un-subscription

Note: If you’re on MobileSHIELD with 12-month contract, early termination will incur a reducing penalty fee based on the remaining months of the contract (E.g. If 5 months remain, penalty = RM4 × 5 = RM20). Upon contract cancellation, your MobileSHIELD subscription will be cancelled.

CelcomDigi MobileSHIELD Product Disclosure Sheet

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