CelcomDigi WebSHIELD Product Disclosure Sheet
Modified on Mon, 17 Nov at 10:59 AM
Product Overview:
CelcomDigi WebSHIELD is a network-level security solution that protects users from online threats like phishing and malware. It works by inspecting internet traffic that passes through the network—automatically detecting and blocking harmful or suspicious activity such as phishing attempts and malware downloads. Running quietly in the background at the network level, WebSHIELD help you browse more safely and confidently, without slowing down your connection.
Effective Date: 21 August 2025
1. Product Details |
Type of subscription | WebSHIELD Add-Ons | Freedom Add-Ons WebSHIELD
(with 12-month contract) | Monthly Subscription Price | 21 August 2025 until 31 March 2026 Promotional first-time subscription & renewal price at RM1.00/month | RM0/month | Number of License | For single device license | Upfront Payment | Not applicable | Data | Not applicable | Not applicable | Renewal Cycle | Monthly | Monthly | Auto-Renewal | Yes | Yes | Early cancellation penalty fee | No | Yes , please refer to Section 6: Termination of Freedom Add-ons WebSHIELD below |
Important Note: Price indicated above are excluding tax of 8%.
|
2. Key Features |
With a WebSHIELD subscription, network-level protection is automatically enabled and always on whenever you're connected to CelcomDigi network—no app needed. This ensures a safer browsing experience at all times.
Notes:
WebSHIELD is designed to help protect you from phishing, malicious links and other online threats — but no security solution can block every risk 100% of the time. While it adds a strong layer of protection, we always recommend staying alert and practicing safe browsing habits.
|
3. Eligibility |
3.1 To enjoy this offer, you must have an active Celcom or Digi line. This means your line must be able to make and receive calls.
3.2 Please note that the offer is not available if you have any outstanding bills, or if your line has been suspended or deactivated by CelcomDigi.
3.3 For Prepaid users, please ensure that you maintain sufficient credit balance for WebSHIELD subscription and its continuous renewal. Failure to do so may result in unsuccessful renewal and cancellation of the protection service.
3.4 WebSHIELD shall be applicable to Postpaid subscribers on the following rate plans: CelcomDigi Plans | Celcom Plans | Digi Plans | - CelcomDigi Postpaid 5G 30 XV
- CelcomDigi Postpaid 5G 40 SE
- CelcomDigi Postpaid 5G 50 XV
- CelcomDigi Postpaid 5G 60 SE
- CelcomDigi Postpaid 5G 60 XV
- CelcomDigi Postpaid 5G 80
- CelcomDigi Postpaid 5G 80 DS
- CelcomDigi Postpaid 5G 100
- CelcomDigi Postpaid 5G 100 DS
- CelcomDigi Postpaid 5G 120
- CelcomDigi Postpaid 5G 120 DS
- CelcomDigi Postpaid 5G 140
- CelcomDigi Postpaid 5G 140 DS
- CelcomDigi Postpaid 5G 160
- CelcomDigi Postpaid 5G 160 DS
- CelcomDigi Postpaid 5G Family 30
- CelcomDigi Postpaid 5G Family SE
- CelcomDigi Postpaid 5G Family 40
- CelcomDigi Postpaid 5G Family 50
- CelcomDigi Postpaid 5G Family 50 DS
- CelcomDigi Postpaid 5G Gadget 30
- CelcomDigi Postpaid 5G Gadget 50
- CelcomDigi Postpaid 5G Gadget 50 DS
- CelcomDigi Postpaid 5G Family 50 (One)
- CelcomDigi Postpaid 5G Family 50 DS(One)
- CelcomDigi One Lite
- CelcomDigi One Lite DS
- CelcomDigi One Pro
- CelcomDigi One Pro DS
- CelcomDigi One Ultra
- CelcomDigi One Ultra DS
| - XPAX POSTPAID 28
- XPAX POSTPAID 40
- XPAX POSTPAID 60
- XPAX POSTPAID UNLIMITED 75
- XPAX Basic 35
- XPAX Basic 35 Unlimited
- XPAX Basic 55
- XPAX Basic 55 Unlimited
- MEGA
- MEGA 80
- MEGA 98
- MEGA 128
- MEGA 158
- MEGA 188
- Family Line
- MEGA Unlimited Family Line
- LITE
| - Digi Postpaid 40 2021
- Digi Postpaid 60 2021
- Digi Postpaid 60 DS 2021
- Digi Postpaid 60S DS 2021
- Digi Postpaid 90 2021
- Digi Postpaid 90 DS 2021
- Digi Postpaid 120 2021
- Digi Postpaid 120 DS 2021
- Digi Postpaid 150 2021
- Digi Postpaid 150 DS 2021
- Digi Postpaid Family 20 2021
- Digi Postpaid Family 30 2021
- Digi Postpaid Family 45 2021
- Digi Postpaid Family 45 Unlimited
- Digi Postpaid Family 45 DS 2021
- Digi Postpaid 55 Infinite
- Digi Postpaid 65 Infinite
- Digi Postpaid 75 Infinite
- Digi Postpaid 85 Infinite
- Digi Postpaid 50 2022
- Digi Postpaid 70 2022
- Digi Postpaid 80 2022
- Digi Postpaid 200 2022
|
3.5 WebSHIELD shall be applicable to Prepaid subscribers on the following rate plans: CelcomDigi Plans | Celcom Plans | Digi Plans | - CelcomDigi Prepaid 5G Biru
- CelcomDigi Prepaid 5G Kuning
| - New SOX Plan
- Xmid Plan
- SOX-UOX Plan
- Celcom Xpax Plan
- Xpax Turbo Plan
- IOX Plan
- Xpax Plan
- Xmax Plan
- X2 Plan
- Blue Plan
- Xpax24 Plan
- Xpax Youth Plan
- Magic SIM Plan
- Celcom XPAX Pantas Plan
- Blue Khas Plan
- New UOX Plan
- Holiday SIM Pack
- XPAX PANTAS Plan
- Juara Keren 5G Plan
| - DiGi Best Prepaid v4
- DiGi Easy Prepaid v3
- Digi Prepaid Best 2017
- Digi Prepaid LiVE
- Raja Kombo
- Raja Kombo 5G
- Digi Prepaid NEXT
|
|
4. Subscription Channel |
Channel of subscription | WebSHIELD Add-Ons | Freedom Add-Ons WebSHIELD | CelcomDigi app | - Login to Celcom Life app
- Click Safety
- Click on the price button next to WebSHIELD to subscribe
- Click Confirm Subscription
| - Login to CelcomDigi app
- Click Shop
- Click Freedom Add-Ons
- Click on the Free button next to WebSHIELD to subscribe
- Click Confirm Subscription
|
Alternatively, you may visit any CelcomDigi store and request assistance to subscribe to WebSHIELD. |
5. Un-subscription / Cancellation |
5.1 Below are steps to cancel WebSHIELD Add-Ons subscription: Channel | Steps to cancel the subscription | CelcomDigi app | - Open the CelcomDigi app
- Click ‘My Plan’
- Click ‘Internet Subsbcription’
- Beside ‘WebSHIELD’, toggle the blue switch to grey
- Click ‘Confirm’ to proceed cancel the service.
|
|
| 6. Termination of Freedom Add-Ons WebSHIELD |
6.1 To cancel Freedom Add-Ons WebSHIELD subscription, you may visit any CelcomDigi store and request assistance to terminate the Freedom Add-Ons WebSHIELD 12-month contract. 6.2 Customer may opt to change from one Freedom Add-Ons to another or to add devices offerings subject to the following conditions: - If Customer performs a change after a period of less than 2 months from commencement of the said contract, customer shall pay RM30 as penalty fee for premature termination of the contract.
- If customer performs a change after a period of more than 2 months, penalty fee will be waived.
- Subject to the effective date of the change, all benefits from the previous contract shall be forfeited and new contract date shall commence on the effective date of the Change.
- CelcomDigi reserves the right to charge any administrative fee for each change request by the customers.
6.3 Customer may opt to upgrade his/her Plan to a higher value plan whereby the terms of the contract shall remain unchanged. 6.4 Customer may opt to downgrade his/her Plan to a lower value plan whereby the terms of the contract shall be terminated, and customer shall pay RM30 as penalty fee for termination of the said contract. |
