How do I manage my voicemail service?

Modified on Fri, 9 Aug at 10:53 AM

Subscribe to Voicemail

Starting 13th October 2023 (Celcom) and 22nd February 2024 (Digi), new registrations will no longer have voicemail enabled by default.

To subscribe to voicemail service, you may submit your request via this enquiry form or contact customer service for assistance.

Voicemail Charges

Voicemail charges are outlined below, applicable for all CelcomDigi, Celcom and Digi subscribers.

Voicemail Subscription	FREE
Voicemail Retrieval (Domestic)	RM0.30/min

Note: When you are roaming, checking or leaving voicemail will be considered as received and outbound calls, and you will be charged accordingly. For details on roaming call charges, please visit www.celcomdigi.com/roaming.

How to Retrieve Voicemail Messages

For Celcom and CelcomDigi subscribers who are on Celcom network, dial 1313.
For Digi and CelcomDigi subscribers who are on Digi network, dial 121.

Unsubscribe from Voicemail Service

Postpaid

CelcomDigi Postpaid (on Celcom Network)

& Celcom Postpaid Plans

CelcomDigi Postpaid (on Digi network)

& Digi Postpaid Plans

Step 1: Dial *118#

Step 2: Click on ‘My Account’

Step 3: Click on 'Voicemail'

Step 4: Click on 'Deactivate Voicemail Service’.

Step 1: Dial *118#

Step 2: Click on 'Digi Rewards & Services’

Step 3: Click on 'Voicemail'

Step 4: Click on 'Deactivate Voicemail & Notify Me'

Step 5: Click on 'Confirm'.

Prepaid

CelcomDigi Prepaid Plans

Celcom Prepaid Plans

Digi Prepaid Plans

Step 1: Dial *118#

Step 2: Click on ‘Other Services’

Step 3: Click on 'Deactivate Voicemail’.

Step 1: Dial *118#

Step 2: Click on ‘My Account’

Step 3: Click on 'Voicemail'

Step 4: Click on 'Deactivate Voicemail Service’.

Step 1: Dial *118#

Step 2: Click on 'My Account’ (NEXT): Click on ‘Account Info’

Step 3: Click on 'Account Setting'

Step 4: Click on 'Voicemail'

Step 5: Click on 'Deactivate Voicemail & Notify Me'

Step 6: Click on 'Confirm'.

You will receive an SMS confirmation that the voicemail service has been deactivated.

How do I manage my voicemail service?

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