Tech Support Scam

Modified on Wed, 24 Apr 2024 at 02:12 PM

Scammers often pretend to be from prominent tech giants like Microsoft or Apple, saying they've found problems on your computer. They claim there are viruses, malware or hackers attempts and pressure you to contact them immediately. However, this is a deceitful tactic to trick you into paying for counterfeit services or granting access to your computer for data theft.


One common trick they use is to make fake security alerts pop-up messages on your devices. These alarming warning pages aim to persuade you to call the fake support contact number provided. When you contact these contact numbers, scammers will insist on remotely connecting to your computer to diagnose and remove the alleged viruses. Alternatively, they will direct you to visit specific websites and/ or download software supposedly intended to rectify the issue.  However, this serves as an opportunity for them to secretly install malware and gain access to your computer. 


Additionally, scammers have evolved their approach. They might falsely claim that your bank or investment accounts are hacked. They will redirect you to fake government or bank representatives, who advise transferring funds to a new account to safeguard against fraud. However, the scammers control this account, enabling them to swiftly transfer your money.


Sample of pop-up tech support scam alerts:

A screenshot of a computer error message

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Things to keep in mind:

  • Stay calm and don't let the scammer's threats or urgency pressure you. 
  • Never call phone numbers shown on pop-up screens. 
  • Never move or transfer your money to 'protect it'. Only a scammer will tell you to do that.
  • Don't share personal or financial details with unverified callers posing as tech support.
  • Look up the company's official contact information independently to confirm the call's legitimacy.
  • Be cautious with remote access, scammers might misuse remote access for malware installation and data theft. 
  • After encountering a fake tech support pop-up, immediately scan your computer to detect any harmful software.

To report this issue, get in touch with us.

Rest assured that CelcomDigi is actively taking measures to ensure our customers do not fall prey to such scams.

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