Trade-In of Devices
Modified on Mon, 13 Jan at 9:49 AM
1. What is the trade-in of devices about?
CelcomDigi customers can now conveniently trade in their old smartphones via the following methods:
- Walk into any Celcom bluecube, Digi Store, and CelcomDigi store nationwide.
- Initiate the trade-in online via the CelcomDigi Trade-In page and request a pick-up of their trade-in device from their location.
2. When is the offer period?
This service commences from 3 September 2024 onwards.
3. How will I receive payment for my device?
Customers will receive the value of their trade-in credited to their specified bank account, up to 7 working days from the point of handing over the device.
4. What are the ongoing offers for Trade-In?
Visit the CelcomDigi Trade-In page for more information.
5. What do I need to do before I trade in my device?
- Get a Trade-In value quotation
- Visit CelcomDigi Trade-In page if you would like to schedule a pick-up from your location.
- Download the CompAsia app to perform the self-diagnosis on your device and receive a quotation. You may also perform this step in-store.
- Back up and erase all personal data
- Before trading in your device, back up the device and perform a factory reset before handing it over.
6. How many devices can I trade in?
You may trade in only one device per transaction, limited to two transactions per customers per year.
7. Where can I trade in during this campaign period to enjoy the Extra Cash offers?
- Participating Celcom, Digi and CelcomDigi stores nationwide (excluding airport outlets).
- Schedule a pick-up from your location via the CelcomDigi Trade-In microsite, subject to coverage by CompAsia.
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