Trade-In of Devices

Modified on Tue, 3 Sep at 10:01 AM

1. What is the trade-in of devices about?

CelcomDigi customers can now conveniently trade in their old smartphones via the following methods: 

  1. Walk into any Celcom bluecube, Digi Store, and CelcomDigi store nationwide. 
  2. Initiate the trade-in online via the CelcomDigi Trade-In page and request a pick-up of their trade-in device from their location. 

 

2. When is the offer period?

This service commences from 3rd September 2024 onwards.

 

3. How will I receive payment for my device? 

Customers will receive the value of their trade-in credited to their specified bank account, up to 7 working days from the point of handing over the device.


4. What are the ongoing offers for Trade-In?

Visit the CelcomDigi Trade-In page for more information.  


5. What do I need to do before I trade in my device?

a. Get a Trade-In value quotation 

  1. Visit CelcomDigi Trade-In page if you would like to schedule a pick-up from your location.
  2. Download the CompAsia app to perform the self-diagnosis on your device and receive a quotation. You may also perform this step in-store 
b. Back up and erase all personal data 
  1. Before trading in your device, back up the device and perform a factory reset before handing it over.

 

6. How many devices can I trade in?

You may trade in only one device per transaction, limited to two transactions per customers per year.

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