FAQ: CelcomDigi Prepaid 5G Biru Auto-Renewal

Modified on Fri, 01 Mar 2024 at 10:30 AM

1. What is the Auto-Renewal feature?

  • Auto-Renewal provides customers with ease of mind and continual connectivity without having to manually subscribe to an Internet Pass again to enjoy service. 
  • Internet validity, account validity, and Internet quota will be refreshed upon successful renewal and airtime credit balance will be automatically deducted by the same amount equivalent to the monthly fee of your selected monthly auto-recurring subscription.

 

2. What is the type of auto-renewal in new Internet pass?

 

One-Time Renewal

Auto-Renewal

Definition

Upon expiry of Internet pass, Auto-Renewal will only attempt to renew your internet pass once. Auto-Renewal will only occur when the prepaid line has sufficient Credit Balance.


Scenario: Sufficient Credit Balance

Auto-renewal will be successful upon expiry until your Credit Balance is insufficient or when you subscribe to another Monthly Internet Pass.


Scenario: Insufficient Credit Balance

Auto-renewal will be unsuccessful. Upon failure to auto-renew, the system will no longer auto-renew again. You will need to manually subscribe to the Internet pass again to enjoy service via the Celcom Life App or via dialing *118# on the UMB menu.
 

It will not automatically try again.

Upon expiry of an Internet pass, Auto-Renewal will occur when the prepaid line has sufficient Credit Balance.   



Scenario: Sufficient Credit Balance

Auto-renewal will be successful upon expiry until you unsubscribe from your current Monthly Internet Pass or when you manually subscribe to another Monthly Internet Pass.


Scenario: Insufficient Credit Balance

Auto-renewal will be unsuccessful. Upon failure to auto-renew, the system will try auto-renewing again when the customer has reloaded with sufficient Credit Balance.

Internet Passes with Auto-Renewal

  • 5G 35 (Unlimited)
  • 5G 25 (Unlimited)
  • 5G 39 (Unlimited)
  • 5G 39 (High Speed)
  • 5G 44 (Unlimited + VIU)
  • 5G 47 (Unlimited + iQIYI)
  • 5G 49 (Unlimited)
  • 5G 69 (Unlimited)
  • 5G XX (Juara Keren)

 

3. If I subscribe to multiple Internet passes with the new auto-renewal, which Internet pass will be renewed? 

If you subscribe to the second subscription of the eligible Internet pass, your first Internet pass will be removed but the validity will remain until it expires. The perpetual auto renewal will be based on the latest Internet pass subscription.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article