FAQ: CelcomDigi Prepaid 5G Biru Plan

1. What is the all new CelcomDigi Prepaid 5G Biru Plan?

CelcomDigi Prepaid 5G Biru is a new 5G plan which offers customers more quota of unlimited pass and high-speed Internet. This pass comes in daily, weekly and monthly Internet Passes.

2. How do I subscribe and track my mobile Internet Pass?

You can purchase any subscription service, track and manage your account via the app or by dialling *118*2#. 

3. Are existing XPAX Prepaid customers eligible to subscribe to the new Internet Passes? 

No, only CelcomDigi Prepaid 5G Biru customers are eligible to subscribe to these new Internet Passes. However existing XPAX Prepaid customers may change to the new plan by dialling *118*1*6# via UMB or go to any Authorised Celcom or Digi Dealer Stores.

4. If I am a Digi customer, can I migrate/ COP (Change of Plan) to CelcomDigi Prepaid 5G Biru?

You cannot COP to CelcomDigi Prepaid 5G Biru. However, you can port-in to a new mobile service provider (Celcom) while retaining your existing mobile number.

5. What are the benefits of the new Internet Passes?

• Monthly passes come with an auto renewal feature. Refer to the auto-renewal FAQ for more information. 
• Internet passes come with unlimited data on 5G network, high speed Internet and unlimited calls to all networks.  
• A range of Internet passes starting from RM1.  
• Exclusive Internet passes that come bundled with either VIU or iQIYI.

6. Why am I not getting 5G access when I already subscribe to 5G internet pass?

Customers on CelcomDigi Prepaid Biru must ensure the following in order to utilise 5G Internet: 

• Customers must be using a 5G capable, supported and enabled Mobile Device with updated software version to access and/ or utilise 5G network.  
• Customers must be located within the 5G network coverage area. If you are located outside the 5G network coverage area, you’ll automatically switch to any of our other available networks. 
• Customers must have a 4G LTE enabled SIM.  

7. What is the usage priority for the Mobile Internet Pass?

1. Internet Passes (high-speed)
2. Internet Passes (with cap speed)
3. Basic Internet (64kbps)

8. What happens to my unused Internet quota when my Mobile Internet Pass subscription renews?

Unused Internet Quota from previous subscription will NOT be carried forward upon renewal.

9. How can I check my Internet balance quota and validity?

Check and manage your account via Celcom Life app or dial *118*2*4#.

10. What happens when my Internet Pass quota is fully utilised before the expiry date? Will I be charged on a pay-per-use basis?

All our rate plans come with 500MB basic Internet (64kbps). This will allow you to perform basic communication such as VOIP calls and basic internet messaging. However, based on your internet browsing needs, you can also purchase a Quota Top-up or subscribe to a Monthly Internet Pass for a more seamless internet experience.

11. When exactly does my Mobile Internet Pass Weekly and Monthly expires?

The expiry of Mobile Internet Pass vary between the type of passes. 

• Monthly Passes: Validity follows a 30 day cycle. The Monthly Pass will be valid until 11:59 P.M. on the 30th day upon successful subscription.  
• One-Time Passes:  
  • Hourly/ Daily Pass: Validity follows the exact hour/ minute upon successful subscription. 
  • Weekly Pass: Validity follows a 7 day cycle. The Weekly Pass will be valid until 11:59 P.M. on the 7th day upon successful subscription.
• Quota Top Up: Validity follows the validity of the subscribed Monthly Pass.  
  • Example 1:
     Monthly Pass expires on 30th June 2024. Subscribe to Quota Top Up RM6 for 15GB on 1st June 2024. Quota Top up will expire on 30th June 2024. 
  • Example 2:
     Monthly Pass expires on 30th June 2024. Subscribe to Quota Top Up RM6 for 15GB on 15th June 2024. Quota Top up will expire on 30thJune 2024.

12. Am I able to do tethering/hotspot to another device(s) or desktop?

Yes. Tethering/Hotspot will be enabled for all Internet Passes based on the allocated Hotspot quota.

13. What happens when my Hotspot quota has fully utilised?  

Upon full utilization of your Hotspot quota, you can purchase a Quota Top Up via the Celcom Life app or dialing *118*2*3# to continue with Hotspot services. 

14. What is the internet option for CelcomDigi Prepaid 5G Biru?

There are 3 main categories: 

15. Is International service enabled by default for CelcomDigi Prepaid 5G Biru?

Yes, International service is enabled by default for CelcomDigi Prepaid 5G Biru. All you will need is to purchase roaming pass to be used in overseas via Celcom Life/MyDigi App or via *118# (while abroad).