My reload failed, what should I do?

Modified on Fri, 08 Mar 2024 at 03:02 PM

Possible reasons for failed reload attempts:

  • If you reload using PIN, you may have entered incorrect PIN
  • Multiple failed attempts at PIN reload leading to your account being locked
  • Invalid PIN number/ the PIN has already been used

Successful reloads will be updated in your prepaid account within 2 hours. If a reload attempt fails, the amount will be automatically credited back to your bank/ e-Wallet account. If this happens, please try reloading again.

If you need assistance, please get in touch with us

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