How do I check my switching (port-in) status?

Modified on Mon, 15 Apr 2024 at 01:53 PM

Port-In Request via CelcomDigi Online Store

For those who have submitted your port-in request online, the porting process will begin after you have successfully received your new SIM. The delivery time for the SIM varies depending on the delivery area as outlined below:

Delivery AreasCelcomDigi
Within Klang Valley 1-2 days
Minimum of 3 days
West Malaysia (outside Klang Valley)2-3 daysMinimum of 3 days
East Malaysia3-5 daysMinimum of 4 days

Click on the link below to check your current port-in status (for online order only):

Port-In Request via Celcom bluecube/ Digi Store

After submitting your request to switch, it may take up to 48 working hours (Monday - Sunday, 8:00 A.M. to 10:00 P.M.) for your switch to be successful. However, it may take longer if you’ve submitted your request the day before, or on a public holiday.  

If you would like to check your current port-in status, please contact customer service.
Celcom: +6019-6011111
Digi: +6016-211180

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