Purchasing Apps In Google Play

Pay via Celcom/ Digi for Google Play Store enables you to make digital subscription purchases on any Android devices by paying with your Celcom or Digi monthly bill or prepaid balance. 

Setting Up Pay via Celcom/ Digi

Just follow the simple steps below for a one-time setup:

Step 1: From the app you want to purchase, click on the price button

Step 2: Accept the access condition

Step 3: Click 'Continue' to set up payment method

Step 4: Select 'Enable Celcom/Digi billing'

Step 5: Enter your name and address – for billing reference

Step 6: Select 'Buy' to proceed with the purchase with Celcom/Digi billing

Step 7: Enter your Google password and select 'Confirm'.

Purchasing Apps

Most of the apps are free to download. However, some apps require purchase on a freemium basis. Freemium means the apps are free to download but have in-app purchases. In-app purchases are credits/ points that you need to buy while going through the application, mostly applicable in games.

After purchasing, you will get an email notification to your Google mail ID, and the app purchased will appear under the 'My Apps' section of Google Play™ Store. A detailed history of your transactions on Google Play is also available on your Google Wallet page.

To find out more about purchases on Google Play, please follow the steps below: 

• Using the Play Store app

Step 1: On your mobile device, open the Play Store

Step 2: At the top right, tap your profile icon

Step 3: Tap 'Payments & subscriptions' > 'Budget & history'

Step 4: Tap 'Purchase history'.

• Using play.google.com

Step 1: Go to Google Play Website

Step 2: At the top right, select your profile icon

Step 3: Select 'Payments & subscriptions' > 'Budget & Order history'

Step 4: Review your orders.

• Using pay.google.com

On your computer:

Step 1: Go to Google Pay Website

Step 2: To view order history:

• Individual orders: Click 'Activity'
• Subscriptions: Click 'Subscriptions and services'

On your mobile device:

Step 1: Go to Google Pay Website

Step 2: On the top left, tap 'Menu'

Step 3: To view order history:

• Individual orders: Tap 'Activity'
• Subscriptions: Tap 'Subscriptions and services'

Note: If you switch to a new Android device, as long as you are using the same Google account, the apps that you have purchased/downloaded will be detected, and you will be able to re-install without purchasing again.

Cancelling Purchases

You can cancel the purchase as long as it is within the Google refund policy window (2 hours). From Google Play Store, select the purchased app, and you will see the option to request for refund.

Reporting Unrecognised Charges

For digital contents (e.g., movies, books, etc.), apps, in-app items within 65 days of purchase and user has a Google account, please fill in this form. Otherwise, please contact Google Play. 

For apps and in-app items over 65 days of purchase, please contact app developer. Refer to this article on how to contact an Android app's developer.

Note: To prevent unwanted and accidental purchases, please refer here on how to enhance your Google account security on the Pay via Celcom/ Digi for Google Play Store purchase.

For further assistance or issues, please contact Google Play Help.