Can I switch to CelcomDigi Fibre from another telco?

Modified on Fri, 16 Feb 2024 at 08:48 AM

If you are an existing fibre subscriber with other service provider, you may need to do the following:


Step 1: Walk in to any CelcomDigi stores, register online or speak to any authorised fibre agents to subscribe to CelcomDigi Fibre. Our team will help to raise a transfer request and you will be provided with a Transfer Request ID. 

Step 2: You are advised to pay any outstanding bill and to check your existing service contract expiry. Within 10 days, you will receive a verification call from your current provider. If you do not receive a call or wish to expedite, you may call your current provider. 

Step 3: Once CelcomDigi receives the approval from your current provider (which may take up to 10 days), we will contact you to arrange an installation appointment. 

Step 4: Your existing fibre service will be terminated 10 to 15 days after your transfer request is approved. Installation of CelcomDigi fibre which will be completed within 10 days and to ensure there is no service interruption, you will be given a new router.

What are the benefits if I switch to CelcomDigi Fibre?


What you will enjoy:

  • Get WiFi 6 router and standard installation for FREE. Experience wider coverage and capability to connect more devices.
  • Experience home devices and accessories, compatible with your home fibre internet connectivity. Exclusive prices to elevate the quality of your lifestyle from as low RM2/day! 
  • Paired CelcomDigi Fibre with your postpaid to enjoy up to 6 months fibre bill for FREE. Even more savings & convenience of a single bill.

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