Can I switch to CelcomDigi Fibre from another telco?

If you are an existing fibre subscriber with other service provider, you may need to do the following:

Step 1: Walk in to any CelcomDigi Store, register your interest online or speak to any authorised fibre agents to subscribe to CelcomDigi Fibre. Our team will help to raise a transfer request and you will be provided with a Transfer Request ID. 

Step 2: You are advised to pay any outstanding bill and to check your existing service contract expiry. Within 4 to 5 business days, you will receive a verification call from your current provider. If you do not receive a call or wish to expedite, you may call your current provider. 

Step 3: Once CelcomDigi receives the approval from your current provider, we will contact you to arrange an installation appointment. 

Step 4: Your existing fibre service will be terminated within 10 to 15 business days after your CelcomDigi Fibre installation is completed. To ensure there is no service interruption, you will be given a new router.

What are the benefits if I switch to CelcomDigi Fibre?

What you will enjoy:

• Upgrade to wider, smarter connectivity with FREE mesh and premium WiFi 6 router. Experience whole‑home coverage, faster speeds, and smooth connectivity for all your devices, plus FREE standard installation.