Celcom Freedom Add-Ons for Postpaid Plans Product Disclosure Sheet

Modified on Thu, 09 May 2024 at 10:27 AM

Product Overview:

Postpaid customers may enjoy FREE add-ons by subscribing to Freedom Add-Ons. The FREE add-ons will be tied to a contract that will incur a penalty if it is breached.


Status: Active


1. Product Details and Eligibility
Celcom Freedom Add-Ons is available for all existing Celcom MEGA, Celcom MEGA Family and XPAX Postpaid plans subscribers. Subscribe for a 12-month 24-month contract to enjoy any one (1) additional service offered under Freedom Add-Ons for free.

Eligibility of the Celcom MEGA plans to subscribe to the different Freedom Add-Ons

Freedom Add-Ons

Contract Duration

MEGA Lightning 80

MEGA Lightning 98 / Unlimited 98

MEGA Lightning 128 / Unlimited 128

MEGA Lightning 158 / Unlimited 158

MEGA Lightning 188 / Unlimited 188

Penalty

Internet Add-Ons (for MEGA Lightning only)

12 Months

Free 20GB Quota

Free 30GB Quota

Free 40GB Quota

Free Unlimited High-Speed Quota + Hotspot

Free Unlimited High-Speed Quota + Hotspot

RM30

Internet Add-Ons (for MEGA Unlimited only)

12 Months

N/A

Free 30GB Hotspot
   @15Mbps

Free 40GB Hotspot
   @20Mbps

Free Unlimited High-Speed Quota + Hotspot

Free Unlimited High-Speed Quota + Hotspot

RM30

Unlimited Social

12 Months


 Free Unlimited High-speed Internet for TikTok, Instagram, Facebook & Twitter*

RM30

Unlimited Streaming

12 Months

N/A

Free Unlimited High-speed Internet for YouTube, Netflix, Astro GO, Viu, Dailymotion, iQiyi & Eros Now*

RM30

5G Access

24 Months

FREE 5G Access

N/A

N/A

N/A

N/A

RM60

Roaming

24 Months

N/A

Free 5GB Roaming in 70 Countries

Free 20GB Roaming in 70 Countries

Free 25GB Roaming in 70 Countries

Free 30GB Roaming in 70 Countries

RM60

* Subject to FUP of 1TB.

** Upon utilisation of the free quota, customers will need to purchase a roaming pass to continue enjoying roaming data.


70 Countries Covered Under Roaming Freedom Add-Ons

Albania, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Brunei, Cambodia, China, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Ghana, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Italy, Japan, Jersey, Kazakhstan, Korea, Kuwait, Kyrgyzstan, Laos, Latvia, Lithuania, Luxembourg, Macau, Malta, Myanmar, Nepal, Netherlands, New Zealand, Norway, Pakistan, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Serbia, Singapore, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, UAE, United Kingdom, USA, Uruguay, Vietnam 


Eligibility of the Celcom MEGA Family plans to subscribe to the Freedom Add-Ons

Add-Ons

Contract Duration

MEGA Family Lightning

MEGA Family Unlimited

Penalty

Internet Add-Ons

12 Months

Free 10GB Quota

Free 10GB Hotspot @6Mbps

RM30

Notes:

  • The offer shown above is the Freedom Add-Ons that you will receive once every billing cycle throughout the contract period.
  • The Freedom Add-Ons will be refreshed at the beginning of every billing cycle. Unused freebies will be forfeited.


Eligibility of the XPAX Postpaid plans to subscribe to the different Freedom Add-Ons

Add-Ons

Contract Duration

XPAX Postpaid 40

XPAX Postpaid 60

XPAX Postpaid Unlimited 75

Penalty

Internet Add-Ons

12 Months

N/A

Free 10GB Quota

Free 20GB Hotspot
  @10Mbps

RM30

Unlimited Social

12 Months

N/A

N/A

Free Unlimited High-speed Internet for TikTok, Instagram, Facebook & Twitter*

RM30

Unlimited Steaming

12 Months

N/A

N/A

Free Unlimited High-speed Internet for Youtube, Netflix, Astro GO, Viu, Dailymotion, iQiyi & Eros Now*

RM30

Rebate

12 Months

N/A

N/A

RM10

RM60

(For subscription before 19 Oct 2023)

 

RM90

(For subscription from 19 Oct 2023 onwards)

5G Access

24 Months

N/A

FREE 5G Access

N/A

RM60

* Subject to FUP of 1TB.

2. Signing Up
 Customers may subscribe to the Freedom Add-Ons via the following channels:
  • Celcom bluecube 
  • Celcom Certified Partner
  • Celcom Life app
3. Fees and Payment
The various Freedom Add-ons are uniquely valued. If a price is indicated, you will need to pay that price on top of your monthly plan fee. If no price is indicated, it is free of charge, and you only need to pay your monthly plan fee - the Freedom Add-on will then be automatically renewed every month for the duration of your contract period.
4. Termination
Switching plans or terminate Freedom Add-Ons during contract period
  • After your contract has ended, the Freedom Add-Ons will be removed from your plan. To keep enjoying the freebies, you can re-subscribe to Freedom Add-Ons again. Please note that future offerings might differ from the current ones.
  • If you upgrade or switch plans between Unlimited MEGA and Lightning MEGA, the Freedom Add-Ons and contract duration will be carried forward to the new plan.
  • If you switch from 5G Access Contract to XPAX Postpaid Unlimited 75, the contract will be canceled with waived penalty. 
  • In case of termination or downgrade, the contract is canceled, and you will incur a penalty based on your active Freedom Add-Ons.
Changing Freedom Add-Ons offer
  • If you have been on your current contract for more than 2 months, you can switch to a different Freedom Add-Ons offer without paying a penalty.
  • If it has been less than 2 months on your current contract, you can still switch to a different Freedom Add-Ons offer, but you will need to pay a penalty based on your current Freedom Add-Ons.
  • The start date of your contract will be updated to the new date for both scenarios.
Adding a device contract during contract period
  • If you wish to add a device contract after staying in your current contract for at least 2 months, the remaining Freedom Add-Ons will be forfeited, and the penalty will be waived. However, if you wish to add a device contract after staying in your current contract for less than 2 months, the remaining Freedom Add-Ons will be forfeited, and you will be charged the penalty based on the Freedom Add-Ons you’re currently subscribed to.
5. Data Utilisation Precedence
Your mobile Internet will be utilized based on the following precedence depending on the available internet buckets that you have at any point in time: 
  1. Quota from any promotional freebies 
  2. Quota from Internet add-on (One-time purchase)  
  3. Quota from Hotspot add-on
  4. Quota from Internet add-on with contract (Monthly recurring)  
  5. Quota from Internet sharing 
  6. Quota from base quota


Note: Add-Ons that you purchased will always be utilized first before any free add-ons.

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