Digi Prepaid Raja Kombo Product Disclosure Sheet

Modified on Tue, 15 Aug 2023 at 09:00 AM

Product Overview:

Digi Prepaid Raja Kombo is Digi's flagship prepaid products designed for foreign workers residing in Malaysia, particularly those from Indonesia, Bangladesh, Nepal, India, Myanmar, Pakistan, Philippines, Vietnam, Thailand and China. However, the plan is also available to all Malaysians. 


Digi Prepaid Raja Kombo offers the best combo prepaid plan to the Foreign Worker segment with Truly High-Speed internet, Unlimited Video & Social-Media, Free IDD mins and local calls. Subscribers can start enjoying this best combo prepaid plan from as low as RM15 per month and may opt for high value internet combo plan for richer data and IDD calls offers.


Effective Date: 12th August 2021 - Current


Product Details


1. What are the details of this product?


Monthly Internet Plan

Digi Prepaid Raja Kombo has four monthly internet plans as illustrated in the table below.


Internet Combo Plan 

Raja Kombo 15

Raja Kombo 30

Raja Kombo 35

Raja Kombo 45

Price

RM15

RM30

RM35

RM45

All-usage Internet Quota

0.5GB

6GB

12GB

25GB

*Unlimited Video & Social Media

YouTube

Youtube, Facebook, TikTok, IMO & Instagram

**IDD Calls

30 mins

45 mins

60 mins

75 mins

Local Calls

RM0.30/min

Unlimited

Validity

30 days 

*Fair Usage Policy applies

** to Indonesia, Bangladesh, India, Myanmar, Nepal, Pakistan, China, Thailand, the Philippines and Vietnam only.


Subscribers also enjoy special IDD rates that come especially with the Digi Prepaid Raja Kombo Internet plans once their free IDD minutes have been fully utilised. See table below for IDD rates with Digi Prepaid Raja Kombo Internet Plan.


Country

Best IDD Rates with Raja Kombo Internet Plan

Indonesia

0.18

Bangladesh 

0.08

India 

0.08

Nepal 

0.50

Myanmar 

0.60

Philippines 

0.60

Thailand 

0.20

China 

0.08

Pakistan 

0.30

Vietnam 

0.26

Notes:

For new line registration, the Digi Prepaid Raja Kombo Internet plan will require a one-time

purchase during sign-up. Upon the expiry of the plan (30days), subscribers will need to repurchase the internet plan to ensure continued usage, and the plan will be auto-renewable from then onwards.


For MNP and change of plan (COP) registration, the Digi Prepaid Raja Kombo Internet plan will begin as an auto-renewable plan. 

Subscribers must ensure there is sufficient credit in the end of the 30 days from the subscription date.



Monthly Plan Boosters and On-Demand Passes

Subscribers can opt for Monthly Plan boosters if their internet quota finishes before the end of their 30 day subscription. Additionally, subscribers can also opt for On-Demand passes with shorter validity.


a. Monthly Plan Boosters


Category

Price

Validity

All-usage

RM3 for 1.5GB

Booster follows Monthly Plan Internet validity

RM5 for 3GB

RM8 for 6GB

RM10 for 10GB


b. On-demand Passes


Category

Price

Validity

Hourly

RM1 for Unlimited High Speed

1 Hour

RM1 for 1GB

1 Hour

RM2 for 5GB Midnight (1am-7am)

1am-7am

RM2 for 5GB Morning (7am-1pm)

7am-1pm

Daily

RM1 for 300MB 

1 Day

RM1 for Unlimited Video Freedom Lite (512Kbps)

1 Day

RM1 for Unlimited Social Lite (512Kbps)

1 Day

RM3 for 2GB+1GB (1pm-7pm) 

1 Day

RM4 for Unlimited calls to all local network + 3GB

1 Day

RM4 for 4GB

1 Day

RM 4 for 2GB

2 Day

RM8 for Unlimited High-speed (up to 3Mbps)

1 Day

Weekly

RM12 for 2GB = 2GB (1pm - 7pm)

7 Day



Base Rates - Voice Calls, SMS, and MMS


Category 

Denomination 

Calls 

RM0.30/min, 60 seconds charging block

SMS

RM0.10/SMS

MMS

RM0.50/MMS



Loyalty Bonus Internet

Subscribers who stay with Digi Prepaid earn Loyalty Bonus Internet (redeemable) upon monthly internet plan subscription or auto-renewal.

 

Customer Tenure

Bonus Internet

Bonus Internet Redemption

Bonus Internet Validity

1 month 

500MB

  • Must be redeemed within 7 days upon granting of freebie token.
  • Redemption can be made via MyDigi app or by dialing *188#

30 days

2 months

1GB

3 - 6 months

2GB

7 - 12 months

3GB

13 - 23 months

4GB

24 months and above

6GB



Fees & Payment


  1. 1. How does the payment for monthly auto-renewal Internet plans work? 

Monthly auto-renewal Internet plans are designed to simplify Internet plan renewal journey for customers. Once the intended Internet validity has lapsed, monthly auto-renewal Internet plans will renew automatically and Internet plan fees respective to the Internet plan of choice will be automatically deducted from subscriber’s prepaid main account balance to complete subscription renewal. To ensure uninterrupted auto-renewal process, it is necessary for subscribers to ensure sufficient credit balance is available in main account balance. 

 

  1. 2. What happens if I do not have sufficient credits for the monthly auto-renewal? 

In the event that subscriber’s prepaid main account balance falls short of the amount required for Internet plan renewal fees, the monthly auto-renewal Internet plans will be suspended upon expiry. Only when subscribers reload the prepaid with sufficient main credit balance, the monthly auto-renewal Internet plan subscription will renew automatically and Internet plan fees respective to the Internet plan of choice will be automatically deducted from subscriber’s prepaid main account balance to complete subscription renewal. 



Purchase of Internet plan


Digi Prepaid Raja Kombo subscribers can subscribe to monthly auto-renewal Internet plans,

monthly one-time Internet plans monthly plan boosters, and on-demand Internet plans via

following channels:

1. MyDigi app and web 

2. Dial UMB short code *128#

3. Digi Stores, Digi Stores Express, or Authorised Digi Dealer Stores

4. Digi Kiosks



Prepaid Lifecycle:

 

Lifecycle Status 

Description 

Active 

(Follows Internet subscription validity) 

Prepaid account will be activated when a Digi Prepaid subscriber: 


1.performs reload to prepaid account, thus extending its account validity. 


2.Upon subscription to any Raja Kombo monthly Internet plan or on-demand Internet pass. 


This is attributed to Always Active feature on all NEXT monthly Internet plans and on-demand Internet pass, which streamlines both account validity and Internet validity upon Internet subscription 

R1 Grace Period (90 days) 

1. Digi Prepaid account will go into R1 grace period upon expiry of account validity. 


2. The R1 grace period serves as an interval for Digi Prepaid subscribers to reload or renew Internet plan subscription upon expiry. 

 

3. During R1 grace period, subscribers can continue to receive incoming voice calls and SMS, but cannot make any originating voice calls, send SMS, or consume mobile data. 


4. To reactive a prepaid account in R1 grace period, subscribers are required to perform a reload of any amount or subscribe to any Raja Kombo monthly Internet plan or on-demand Internet pass.  

R2 Grace Period 

(1 day) 

1. Digi Prepaid account will transition into R2 grace period, when the R1 grace period (90 days) is lapsed without any action to reactivate the prepaid account. 


2. During R2 grace period, subscribers will not be able to receive voice calls and SMS, make any originating voice calls, send SMS, or consume mobile data. 

 

3. To reactivate Digi Prepaid account, subscriber is required to perform a reload of any amount. 

Termination 

1. Digi Prepaid accounts will be terminated once R2 grace period is lapsed. 

 

2. Subsequently, the prepaid account number (MSISDN) will be recycled upon termination of prepaid account.

 


Data Utilisation Precedence

Your internet will be utilized based on the following precedence depending on the available internet buckets that you have at any point in time: 

1. Internet Freebie

2. On-demand Passes 

3. Monthly Plan Booster 

4. Monthly Auto-renew / One-time Internet Plans

5. Free Basic Internet 



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