Freedom Add-Ons Termination, Termination Fee and Waiver

Modified on Tue, 03 Oct 2023 at 10:00 AM

All Freedom Add-Ons come with a 12-month or 24-month contract period. Any changes done on the Postpaid line, which involve contract termination, will be subject to a termination fee of RM30 for a 12-month contract period and RM60 for a 24-month contract period regardless of the remaining contract period.  However, if you have subscribed to the 24-month Roam Like Home Freedom Add-On before 3 Oct 2023, your termination fee will be RM100.  

In the event of the Freedom Add-Ons termination, you will no longer enjoy the benefit from the Freedom Add-Ons. Neither will you be charged (if any) for the remaining Freedom Add-Ons contract duration that you have.  

If you wish to terminate your Freedom Add-Ons contract, please submit your enquiry here.

Events that will trigger Freedom Add-Ons Contract Termination and Termination Fee  

In addition to the subscribers' own will to terminate the Freedom Add-Ons contract, also listed below are the events that will require termination of your Freedom Add-Ons contract:

  • Line Termination
  • Mobile Number Portability (MNP) Port-Out
  • Change of Plan - Downgrading
  • Change of Plan - Postpaid to Prepaid  

Subscribers who perform Change of Plan – Upgrading   

If you perform a Change of Plan – Upgrading your Postpaid line with Freedom Add-On deals contract, you are not required to terminate your existing contract. Therefore, no termination fee will apply. However, the remaining contract duration and benefits of your current plans will be carried forward to your new plan.

However, if you wish to change the Freedom Add-Ons to the newly upgraded plans Freedom Add-Ons offer, you will be required to terminate the old contract. If you have stayed in your old contract for more than 2 months, the termination fee will be waived. However, if you have stayed in your old contract for less than 2 months, then a termination fee will be charged to you.

Termination Fee Waiver   

We understand that there are times when we need to adjust our plans due to changes in life. Therefore, we are offering you the flexibility in the form of a termination fee waiver. In order to enjoy the waiver, you must meet all the following criteria:

  • Digi Postpaid Subscriber with Active Digi Freedom Add-Ons 
    (Internet Top-Up, Unlimited Quota & Hotspot, Unlimited Social, Digital Service Rebate, Roam Like Home, Unlimited Gaming, Unlimited Streaming only)
  • Minimum must be on the Freedom Add-Ons Contract for at least 2 months
  • Maintaining or Upgrading the Postpaid Plan
  • Replacing with another Freedom Add-Ons Contract or Device Contract 

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