FAQ: Disney+ New App (7 October 2026)
Modified on Thu, 1 Oct at 10:00 AM
1. Are there changes to the Disney+ services with CelcomDigi?
Yes. Effective 7 October 2026, Disney+ will be launching a new app, and all Disney+ customers will need to download the new app to continue enjoying the service.
Together with the new app, Disney+ Basic will be renamed to Disney+ Standard, with some updates to the plan features. Disney+ Premium will also receive updates to its plan features.
Please refer to the table below for the updated plan features:
Subscription | Disney+ Standard (formerly known as Disney+ Basic) | Disney+ Premium |
Watch all titles | ✓ | ✓ |
Download selected content (max 10 mobile devices only) | ✓ | ✓ |
Create profiles | Up to 7 | Up to 7 |
Concurrent streaming | 2 screens (New) | 4 screens (New) |
Cast/Airplay | ✓ | ✓ |
Maximum video quality | Up to Full HD (1080p) | Up to 4K Ultra HD (2160p) |
Maximum audio quality | Up to Dolby Atmos (5.1 Dolby) | Up to Dolby Atmos (5.1 Dolby) |
Compatible devices | Phone, Tablet, Laptop, TV | Phone, Tablet, Laptop, TV |
2. How do I download and watch Disney+?
Effective 7 October 2026, all Disney+ customers will need to download the new Disney+ app to continue enjoying their favourites on Disney+.
The new Disney+ app will be available for download from the Apple App Store and Google Play Store on 7 October 2026 onwards.
For existing Disney+ customers who have already activated their subscription, there is no need to activate the subscription again. Simply download the new Disney+ app and log in using your existing mobile number.
3. I’m currently on CelcomDigi Postpaid ONE Pro, which comes with Disney+ Basic. How will I be affected?
Starting 7 October 2026, your Disney+ Basic subscription will be automatically replaced with Disney+ Standard. To continue your streaming, just download the new Disney+ app and simply log in to the new Disney+ app using your existing mobile number.
Note: There is no need to reactivate your Disney+ subscription if you have already activated it before 7 October 2026.
4. How do I activate my Disney+ subscription?
Effective 7 October 2026, customers who have not activated their Disney+ subscription can activate it via the CelcomDigi app.
To activate your Disney+ subscription:
- Step 1: Open the CelcomDigi app
- Step 2: Go to Shop > Lifestyle > Entertainment > My Subscription
- Step 3: Select your active Disney+ subscription
- Step 4: Under Access via, select the link provided
- Step 5: Follow the on-screen instructions to complete the activation.
If you have already activated your Disney+ subscription before 7 October 2026, you do not need to activate it again. Simply download the new Disney+ app and log in using your existing mobile number.
5. Will my existing Disney+ profiles be transferred to the new Disney+ app?
No. Your existing Disney+ profiles will not be transferred to the new Disney+ app. You will need to create your profiles again after logging in to the new Disney+ app.
6. When will the old Disney+ app be discontinued?
The existing Disney+ app will be discontinued on 5 November 2026. Please download and use the new Disney+ app to continue streaming your favorite content.
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