MCMC - Broadband Quality of Experience Survey 2025 (BQoES 2025)

Dear Valued Customers, 

The Malaysian Communications and Multimedia Commission (MCMC) is conducting the Broadband Quality of Experience Survey 2025 (BQoES 2025) to gather information on consumers’ experiences and perceptions of broadband service delivery in Malaysia.

The survey will be conducted between April and October 2026 through online participation or telephone interviews, to ensure broad and inclusive public participation.

Members of the public are assured that the survey is conducted solely for statistical and research purposes. No personal information, such as full names, credit/debit card details or bank information, will be requested. No payments, fees or financial transactions are involved, and the survey is not associated with any sales or commercial activities.  

Participation in the survey is entirely voluntary and MCMC sincerely appreciates the cooperation and contribution of members of the public.

Any updates or changes to the survey period will be announced on the official MCMC website: www.mcmc.gov.my.