Discontinuation of Digi Caller Tune Service

This is an important notice for Digi Caller Tune subscription customers.

As part of our ongoing effort to streamline our offerings and enhance your digital experience, please be informed that Digi Caller Tune (Ring Back Tone) will be permanently discontinued starting 1 November 2026 and your current subscription will no longer auto-renew from 1 October 2026.

Rest assured, you may continue using your current subscription until the service ends.

Thank you for staying connected with us.

Frequently Asked Questions

1. What is Digi Caller Tune (RBT) Service?

Digi Caller Tune (RBT) is a legacy service that enables customers to replace the standard ringing tone with a personalized song or audio for their callers.

2. What is happening to the Digi Caller Tune (RBT) service?

The Digi Caller Tune (RBT) service will be discontinued on 1 November 2026 as part of CelcomDigi's legacy service rationalization initiative.

3. Who will be affected by this service discontinuation?

All Digi customers with an active Caller Tune (RBT) subscription will be affected.

4. When will the Digi Caller Tune (RBT) service be discontinued?

The service will be discontinued on 1 November 2026.

5. What if I would like to continue using a Caller Tune service?

The Digi Caller Tune (RBT) service will be permanently discontinued on 1 November 2026. Following the discontinuation, the service will no longer be available.

6. Will my Caller Tune subscription continue to renew?

No. Service renewals will stop from 1 October 2026.

7. What will happen to my Caller Tune after the service is discontinued?

Your Caller Tune service will be terminated, and your caller tune will revert to the default CelcomDigi ring-back tone.

8. Will I be charged after the service is discontinued?

No. You will not be charged for the Digi Caller Tune service after the discontinuation date.

9. Do I need to manually unsubscribe from the service?

No. Your Digi Caller Tune (RBT) subscription will be automatically terminated when the service is discontinued on 1 November 2026. If you no longer wish to use the service before the discontinuation date, you may unsubscribe via *223# (prepaid users), *128# (postpaid users), or contact customer support for assistance.

10. Will I receive any notification before the service ends?

Yes. Customers will receive notifications prior to the service discontinuation date.