FAQ: iPhone 17

Port-in offer (Easy360):

1. What is the MNP Device Rebate Offer?

Customers who port-in to a CelcomDigi Postpaid plan during the eligible period will enjoy an additional RM20 monthly rebate on their Device contract over 24 months.

2. Who is eligible for this offer?

This offer is open to new customers who successfully port in their mobile number to a CelcomDigi Postpaid plan between 3 September 2025 and 31 October 2025, and sign up for an iPhone 17 series device with Easy360.

3. How much rebate will I get?

You will receive RM20 per month for 24 consecutive months, which totals RM480 in rebates over the contract period.

4. When will the rebate start?

Your rebate will be processed within 30 days after your port-in and device contract are successfully activated.

5. What happens if my port-in is unsuccessful?

If your port-in request is rejected, cancelled, or not completed within the offer period, you will not be entitled to the rebate.

6. What if I terminate my plan or contract early?

If your Postpaid plan or Device contract ends before the 24 months are completed, any remaining rebates will be forfeited.

7. Can I transfer the rebate to someone else?

No. The rebate is non-transferable, non-refundable, and cannot be exchanged for cash or other services.

8. Do I need to do anything to redeem this rebate?

Yes. You must first complete your port-in to CelcomDigi within the offer period. Once your port-in is successful, you can proceed with the Device Pre-Order. The rebate will then be applied automatically from your next applicable billing cycle.

9. Why is it taking so long for me to get my pre-order iPhone?

Due to overwhelming demand, stock delivery nationwide has been affected across all providers. Rest assured, we are doing our best to get your order to you as quickly as possible.

10. How will I be notified?

You’ll be notified via WhatsApp sent to your registered mobile number.

11. Can I change the store for pickup or my delivery address?

Unfortunately, no. Once a store or address is selected, it cannot be changed. However, we can hold your item at the selected store until you’re able to collect it — just let us know your preferred date in advance via WhatsApp (016-333 888). 

12. Can I change the model, colour, or storage option?

No, changes are not allowed.

13. My friend ordered after me but already received their item. Why haven’t I received mine yet?

Delivery timing depends on the specific model, colour, and storage variant, as stock availability varies. This may cause differences in delivery times between customers.

14. Can you guarantee I’ll receive my order within X weeks?

We can’t provide an exact guarantee as it depends on the manufacturer’s supply. However, we’ll keep you updated on your order status and will be notified via WhatsApp (016-333 8888). 

15. Can I change my collection date or time? I can’t make it during the allocated slot.

No, you can’t change the time and pickup date. Rest assured you may walk in anytime after your allocated slot. However, for the smoothest experience, we recommend collecting during your slot as walk-ins may result in longer waiting times.