FAQ: Disney StreamMORE Contract with CelcomDigi Postpaid

1. What is Disney+ Hotstar?

Disney+ Hotstar is the dedicated streaming home for movies and shows from Disney, Pixar, Marvel, Star Wars, National Geographic and Star. Disney+ Hotstar offers an ever-growing selection of exclusive premieres of originals, including feature-length films, documentaries, live-action and animated series, and short-form content.

2. What is StreamMORE Contract Disney+ Hotstar? 

It’s a contract-based subscription to Disney+ Hotstar, offered at a lower monthly rate when you commit for a fixed period of 12 months. In addition to full access to Disney+ Hotstar content, each subscription also includes a bonus monthly quota of 5GB. For latest pricing details, visit the CelcomDigi website here.

3. Where can I get Disney+ Hotstar app?  

You can download the Disney+ Hotstar app through:

• Android: Play Store
• iOS: App Store 
• web https://www.hotstar.com/my for other devices

4. Where can I get more information on Disney+ Hotstar application?

You can get more information at https://help.hotstar.com 

Eligibility:

5. Am I eligible to purchase StreamMORE Contract Disney+ Hotstar?

Outlined below are the CelcomDigi Postpaid customers eligible to purchase:

• CelcomDigi One Pro 
• CelcomDigi One Lite
• CelcomDigi One Pro DS
• CelcomDigi One Lite DS
• CelcomDigi Postpaid 5G 160
• CelcomDigi Postpaid 5G 140
• CelcomDigi Postpaid 5G 120
• CelcomDigi Postpaid 5G 100
• CelcomDigi Postpaid 5G 80
• CelcomDigi Postpaid 5G 160 DS
• CelcomDigi Postpaid 5G 140 DS
• CelcomDigi Postpaid 5G 120 DS
• CelcomDigi Postpaid 5G 100 DS
• CelcomDigi Postpaid 5G 80 DS

Subscription, Activation, Usage & Termination:

6. What are the Disney+ Hotstar bundles available on 12 Months Contract plan?

Note: 5GB quota is high-speed Internet and can be used for tethering / hotspot.

7. What are the access available for Disney+ Hotstar with CelcomDigi?

8. How do I subscribe to StreamMORE Contract Disney+ Hotstar?

Subscription can be performed via Celcom Life / MyDigi app.

9. Will there be any notification upon successful activation of StreamMORE Contract Disney+ Hotstar?

Yes, you will receive a SMS upon successful subscription and a separate SMS on log in detail for Disney+ Hotstar access. The SMS will be sent to the principal mobile number.

If you did not receive the SMS, you may still attempt to login to Disney+ Hotstar application. If login fails, please reach out to us via WhatsApp. 

10. I did not receive the OTP on my mobile phone to activate Disney+ Hotstar. What should I do?

Kindly ensure that your mobile number is the same CelcomDigi mobile number used during subscription. The OTP will only be sent to that same CelcomDigi mobile number. 

For further assistance, please reach out to us via WhatsApp. 

11. Upon successful activation of these bundles, how do I log in to Disney+ Hotstar?

To activate your subscription:

• Celcom Life App: Go to Usage > Local > Subscriptions > Click on “Activate” 
• MyDigi App: Go to Settings > My Subscriptions > Digital Subscriptions > Click on “Activate”

Once you click on “Activate”, you will land on the Disney+ Hotstar App, where you will receive a message to follow the steps below.

Please follow the steps below to activate your Disney+ Hotstar account: 

On your desktop browser: 

1. Go to Disney+ Hotstar’s homepage and select Login. 
2. Enter your mobile number to login (the same number you used to purchase the subscription). 
3. Please agree to the Terms of Use, Privacy Policy and Supplemental Privacy Policy  for Malaysia by clicking the button below. 
4. You will receive a 4-digit code via SMS; enter the 4-digit code onto the browser. 
5. Start streaming! 

On your iOS / Android mobile app:

1. Download the Disney+ Hotstar application 
2. Please agree to the Terms of Use, Privacy Policy and Supplemental Privacy Policy for Malaysia by clicking ‘Agree & Continue’. 
3. Enter your mobile number to login (the same number you used to purchase the subscription)
4. You will receive a 4-digit code through SMS; enter the 4-digit code onto the application 

5. Start Streaming!

On your living room devices:

1. Open Disney+ Hotstar app on your Living room device
2. Click on ‘Agree and Continue’.
3. Enter your mobile number to log in
4. Enter the OTP sent to your number
5. Start streaming! 

12. I subscribed to StreamMORE Contract Disney+ Hotstar. How long is my subscription valid for?

13. Can I subscribe to the same StreamMORE Disney+ Hotstar multiple times on the same day?

No, you can only have one active StreamMORE Disney+ Hotstar subscription at a time. To subscribe to StreamMORE Disney+ Hotstar Add-Ons, you must first terminate your existing StreamMORE Contract Disney+ Hotstar subscription. If your subscription is still within the contract period, early termination fees will apply.  

14. Can I use my Disney+ Hotstar subscription on other devices? 

Yes, you can login on other compatible devices via the CelcomDigi mobile number used during subscription.

15. Can I use the bonus quota that comes with StreamMORE Contract Disney+ Hotstar while o roaming? 

No. The quota is applicable for domestic use only (within Malaysia).

16. Can I cancel my StreamMORE Contract Disney+ Hotstar subscription at any time?

Yes, but you’ll need to visit our CelcomDigi Stores to cancel. However, if you cancel before the 12-month contract ends: 

• No pro-rated refund will be provided
• Your quota will stop immediately & you will no longer have access to it for the rest of the billing cycle
• Your Disney+ Hotstar access will be terminated immediately
• An early termination fee will apply, calculated as: 

• Monthly subscription fee x Remaining contract months

17. What happens if I terminate my postpaid line?

If you terminate your postpaid line, you will no longer be able to access Disney+ Hotstar with immediate effect. There will be no pro-ration of charges, with full charges imposed. An early termination fee will also apply based on the remaining contract period. 

18. I have an existing Disney+ Hotstar direct billing subscription purchased via other payment channels (operator billing/ banking card). Can I still subscribe to StreamMORE Contract Disney+ Hotstar using the same mobile number?

Yes, you can. However, please take note that if both subscriptions are active, both will be charged concurrently. To avoid this, you will need to ensure the desired subscription remains active and perform cancellation on the other subscription.  

19. Is StreamMORE Contract Disney+ Hotstar also charged based on a 12-month contract cycle?

Yes, StreamMORE Contract Disney+ Hotstar charge is billed monthly (based on your monthly Postpaid billing cycle) over a 12-month contract period. 

20. My postpaid line is barred/ suspended. What will happen to my StreamMORE Contract Disney+ Hotstar subscription? 

You will not be able to access / utilize your StreamMORE Contract Disney+ Hotstar benefits.

21. Can I transfer my StreamMORE Contract Disney+ Hotstar benefit from one mobile number to another mobile number?

No. The access/ benefit is not transferrable to another mobile number.

22. I have initiated Disney+ Hotstar account deletion. Can I revert the account deletion? 

Reversal of account deletion is possible if request is raised within 7 days of account deletion. please reach out to us via WhatsApp. 

23. I own multiple CelcomDigi mobile numbers. Can I update my StreamMORE Contract login to a different number?

No, the access is not transferable to other mobile numbers. Customers may only login to Disney+ Hotstar via the CelcomDigi mobile number used during subscription.

If you have a different CelcomDigi mobile number, you will need to perform a new StreamMORE Contract Disney+ Hotstar subscription using the new mobile number via the Celcom Life app / MyDigi app.

24. I am not a CelcomDigi customer. Can I transfer my existing Disney+ Hotstar subscription to the StreamMORE Contract Disney+ Hotstar subscription? 

To enjoy StreamMORE Contract Disney+ Hotstar, you may port-in to a CelcomDigi Postpaid plan and cancel your existing subscription to avoid being charged twice. Once completed, you may subscribe and activate your StreamMORE Contract Disney+ Hotstar subscription according to the steps above.

Technical Requirements and Compatibility:

25. Which device is compatible with Disney+ Hotstar?

Disney+ Hotstar is available on an extensive list of internet-supported mobile devices, tablets, web browsers and smart devices:

Desktop or Laptop Browsers

• Chrome (version 75+)
• Safari (version 11+)
• Microsoft Edge (version 79+)
• Firefox

Phones and tablets

• Android mobile v5.0  
• iOS v12+
• iPad v10+

Living room devices

• Android TV (OS 7.0 or above)
• Chromecast [Gen2 above (Firmware 1.43+)]
• Apple TV OS 11+ (Gen 4 above)
• Apple TV 4K (all 3 generations)
• LG TV (2018 models/ web OS 4.0 or above- not available on TV M3)
• Samsung TVs (2017 and above models with Tizen operating system)
• Hisense Smart TVs and Toshiba Smart TVs with VIDAA OS U6 1.2 and few other models

Please refer to Disney+ Hotstar for more information 

26. I have further enquiry or issue with StreamMORE Contract Disney+ Hotstar subscription. Where can I get help?

please reach out to us via WhatsApp. 

27. What are the terms of my access to Disney+ Hotstar?

By subscribing to Disney+ Hotstar, in each case irrespective of whether you log in or complete the registration process for Disney+ Hotstar, the Customer (you) further agree and confirm that he/she has (you have) read, understood, accepted and agreed to be bound by the following terms and conditions:

1. CelcomDigi Terms & Conditions: Celcom | Digi 
2. Disney+ Hotstar Terms Of Use 
3. Disney+ Hotstar Privacy Policy 
4. Disney+ Hotstar Supplemental Privacy Policy in Malaysia