FAQ: CelcomDigi WebSHIELD

1. What is CelcomDigi WebSHIELD?

CelcomDigi WebSHIELD is a safety & protection service that helps protect you online by automatically blocking websites that may contain phishing, malware, or ransomware—before any connection is made. As long as you’re on CelcomDigi network in Malaysia and subscribed to WebSHIELD, you’ll enjoy peace of mind while you browse every day.

2. How much does WebSHIELD cost?

Choose a plan that fits your needs:

WebSHIELD Add-on: 

• RM1 per month, effective 21 August 2025 until 31 March 2026.
• Freedom Add-ons WebSHIELD with 12-month contract: RM0 per month 

3. Is there any specific mobile platforms or device models that WebSHIELD supports?

As WebSHIELD is designed to protect CelcomDigi users, there is no restriction on specific mobile platforms or device models. As long as you’re connected to CelcomDigi network in Malaysia and subscribed to WebSHIELD when you browse, you’ll be protected.

4. How do I subscribe to WebSHIELD?

5. How many licenses can I get if I subscribe to WebSHIELD?

One mobile number will only be eligible for one WebSHIELD license.

6. Will I be notified after WebSHIELD is activated?

Yes, you will receive SMS upon successful subscription of WebSHIELD.

7. For iOS devices, how do I ensure WebSHIELD protection is working properly?

To ensure WebSHIELD protection works correctly on iOS devices, please check if iCloud Private Relay is turned off. This feature hides your IP address while browsing, which can interfere with WebSHIELD’s ability to detect and protect your connection.

How to disable iCloud Private Relay on iOS:

1. Open Settings
2. Tap iCloud
3. Select Private Relay
4. If the toggle button is green, slide it to the left to turn it off

8. What is the validity period of the WebSHIELD subscription?

Upon successful subscription, WebSHIELD will protect you for 30 days.

9. Will my WebSHIELD subscription renew automatically? 

Yes, your WebSHIELD subscription will renew automatically, so you stay protected without having to lift a finger.

No reminders, no manual steps—just seamless, ongoing protection for your online experience.

10. Can I subscribe to WebSHIELD more than once?

WebSHIELD is designed to be a one-time subscription service. Once you're subscribed, you're fully protected—no need to subscribe again!

If you try to subscribe a second time, you’ll see a friendly notification letting you know you're already covered.

11. Can I subscribe to WebSHIELD for my family members?

Yes, you can if they are your supplementary/family lines.

12. Do I need to manually run scans with WebSHIELD?

No, you don’t, WebSHIELD works automatically in the background whenever you browse using your mobile browser. No setup needed, no extra steps — just seamless protection.

13. Does WebSHIELD work if I am using hotspot?

Yes, if the mobile number you are using to hotspot is subscribed to WebSHIELD, then all the devices connected to it will have WebSHIELD protection as well.

14. What if I change my mind - can I cancel the service?

Please follow below steps to cancel the service:

To cancel Freedom Add-Ons WebSHIELD 12-month contract, you may visit any of the nearest CelcomDigi store.

15. Will I be charged if I cancel WebSHIELD?

It depends on which WebSHIELD plan you’re on – here’s a quick breakdown: 

16. What should I do if WebSHIELD is not working properly?

If you're experiencing issues with WebSHIELD, we're here to help! Please reach out to us via WhatsApp.

Our team will get back to you as soon as possible to ensure your online protection is back on track.

Notes:
CelcomDigi WebSHIELD is designed to help protect you from phishing, malicious links and other online threats — but no security solution can block every risk 100% of the time. While it adds a strong layer of protection, we always recommend staying alert and practicing safe browsing habits.