FAQ: CelcomDigi Postpaid Plan X Disney+ Hotstar Bundles

1. What is Disney+ Hotstar?

Disney+ Hotstar is the dedicated streaming home for movies and shows from Disney, Pixar, Marvel, Star Wars, National Geographic and Star. Disney+ Hotstar offers an ever-growing selection of exclusive premieres of originals, including feature-length films, documentaries, live-action and animated series, and short-form content.

2. Where can I get Disney+ Hotstar app?   

You can download the Disney+ Hotstar app through:

• Android: Play Store
• iOS: App Store 
• Web hotstar.com/my for other devices

3. Which device is compatible with Disney+ Hotstar?

Disney+ Hotstar is available on an extensive list of internet-supported mobile devices, tablets, web browsers and smart devices:

Desktop or Laptop Browsers:

• Chrome (version 75+)
• Safari (version 11+)
• Microsoft Edge (version 79+)
• Firefox 

Phones and Tablets:

• Android mobile v5.0  
• iOS v12+
• iPad v10+

Living Room Devices:

• Android TV (OS 7.0 or above)
• Chromecast [Gen2 above (Firmware 1.43+)]
• Apple TV OS 11+ (Gen 4 above)
• Apple TV 4K (all 3 generations)
• LG TV (2018 models/ web OS 4.0 or above- not available on TV M3)
• Samsung TVs (2017 and above models with Tizen operating system)
• Hisense Smart TVs and Toshiba Smart TVs with VIDAA OS U6 1.2 and few other models

Please refer to Disney+ Hotstar for more information.

4. What are the access available for Disney+ Hotstar?

5. Where can I get more information on Disney+ Hotstar application?

You can get more information at help.hotstar.com.

6. What are the Disney+ Hotstar bundles available on eligible CelcomDigi Postpaid plans?

For existing Disney+ Hotstar subscribers (subscribed before 27 August): 

*Important Note: To enjoy the 50% discount and quota, your current subscription must stay active. If you unsubscribe and re-subscribe, the discount will end and standard rates and quota will apply.

For new Disney+ Hotstar subscribers (subscribe on or after 27 August):

Important Notes:
1. 5GB quota is high- speed 5G/4G Internet and can be used for tethering / hotspot. 
2. On the 31st day (12:00am) of subscription, auto-renewal will be triggered. Please note that once this renewal happens, charging of the add-ons will happen concurrently. 
3. Price displayed above is before service tax. 6% service tax applicable on these Add-Ons.

For new & existing Disney+ Hotstar (Premium) subscribers on CelcomDigi One Ultra:

Customers on CelcomDigi One Ultra / CelcomDigi One Ultra DS are eligible to enjoy Disney+ Hotstar (Premium) on their principal line. This entitlement will remain as long as:

• The principal line is tied to an existing contract (e.g. Freedom Add-Ons, device contract, or a CelcomDigi Fibre / 5G Home WiFi contract registered under the same NRIC), and 
• CelcomDigi maintains an active partnership with Disney+ Hotstar.

7. What are the selected CelcomDigi Postpaid Plan that can purchase StreamMORE Disney+ Hotstar Add Ons?

8. How do I subscribe to CelcomDigi Disney+ Hotstar Bundle?

StreamMORE Disney+ Hotstar Add Ons:

Subscription can be performed via Celcom Life / MyDigi app.

Disney+ Hotstar (Premium) on CelcomDigi One Ultra:

Customer will automatically enjoy this perk if:

• The principal mobile plan is on any freedom add ons/ device contract or have an existing contracted CelcomDigi Fibre/ 5G Home WiFi under the same NRIC, and
• CelcomDigi has an active partnership with Disney+ Hotstar.

9. Will there be any notification upon successful activation of these bundles?

Yes, you will receive a SMS upon successful subscription and a separate SMS on log in detail for Disney+ Hotstar access. The SMS will be sent to the principal mobile number.

If you did not receive the SMS, you may still attempt to login to Disney+ Hotstar application. For further assistance, please reach out to us via WhatsApp. 

10. I did not receive the OTP on my mobile phone to activate Disney+ Hotstar. What should I do?

Kindly ensure that your mobile number is the same CelcomDigi mobile number used during subscription. The OTP will only be sent to that same CelcomDigi mobile number.  For further assistance, please reach out to us via WhatsApp. 

11. Upon successful activation of these bundles, how do I log in to Disney+ Hotstar?

On your desktop browser:

Please follow the steps below to activate your Disney+ Hotstar account:

1. Go to Disney+ Hotstar’s homepage and select Login.

2. Enter your mobile number to login (the same number you used to purchase the subscription).
3. Please agree to the Terms of Use, Privacy Policy and Supplemental Privacy Policy for Malaysia by clicking the button below.
4. You will receive a 4-digit code via SMS; enter the 4-digit code onto the browser.
5. Start streaming!

On your iOS / Android mobile app:

1. Download the Disney+ Hotstar application. 
2. Please agree to the Terms of Use, Privacy Policy and Supplemental Privacy Policy for  Malaysia by clicking ‘Agree & Continue’.
3. Enter your mobile number to login (the same number you used to purchase the subscription).
4. You will receive a 4-digit code through SMS; enter the 4-digit code onto the application. 

5. Start streaming!

On your living room devices:

1. Open Disney+ Hotstar app on your Living room device.
2. Click on ‘Agree and Continue’.
3. Enter your mobile number to log in (the same number you used to purchase the subscription).
4. Enter the OTP sent to your number.
5. Start streaming!

12. I subscribed to CelcomDigi Disney+ Hotstar bundles. When will the bundle expires?  

StreamMORE Disney+ Hotstar Add Ons:

• Internet Quota Validity: The StreamMORE Internet quota will be valid until 11:59 PM on the 30th day of subscription. Any unused quota will be forfeited. Upon auto-renewal at 12:00 AM on the 31st day of subscription, charging of the add-ons will happen concurrently.
• Disney+ Hotstar Access Validity: Disney+ Hotstar’s access validity period will follow calendar month calculation, with expiry being the same day of following month, or last day of following month, whichever is earlier. Samples as shown below:  

You may also refer to Disney+ Hotstar’s access validity in Disney+ Hotstar application.

13. I subscribed StreamMORE Disney+ Hotstar Add Ons. Can I cancel the subscription at anytime?

Yes, you can perform cancellation via Celcom Life/ MyDigi app (whichever is applicable). There will be no pro-ration of charges, with full charges imposed. Upon cancellation, quota and Disney+ Hotstar’s access will last till end of current subscription validity.

14. I subscribed StreamMORE Disney+ Hotstar Add Ons. Can I do multiple subscription on same add on?

No, multiple purchases and subscription of the CelcomDigi Disney+ Hotstar bundle pass is not allowed. 

15. I subscribed StreamMORE Disney+ Hotstar Add Ons. What will happen if I terminate my postpaid line?

If you terminate your postpaid line, you will not be able to access Disney+ Hotstar with immediate effect. There will be no pro-ration of charges, with full charges imposed.

16. I subscribed StreamMORE Disney+ Hotstar (Basic) + 20GB (5G+4G). Can I subscribe to StreamMORE Disney+ Hotstar (Premium) + 20GB (5G+4G)?

Yes, you can subscribe to StreamMORE Disney+ Hotstar (Premium) + 20GB (5G+4G) via Celcom Life/ MyDigi app (whichever is applicable).

Upon successful subscription of StreamMORE Disney+ Hotstar (Premium) + 20GB (5G+4G), the initial subscription of StreamMORE Disney+ Hotstar (Basic) + 20GB (5G+4G) will be automatically upgraded to Disney+ Hotstar Premium immediately.

Please take note that there will be no pro-ration of charges, and full charges will be imposed on both subscription.

17. I subscribed StreamMORE Disney+ Hotstar (Premium) + 20GB (5G+4G). Can I subscribe to StreamMORE Disney+ Hotstar (Basic) + 20GB (5G+4G)? 

Yes, you can subscribe to StreamMORE CelcomDigi Disney+ Hotstar (Basic) + 20GB (5G+4G) via Celcom Life/ MyDigi app (whichever is applicable).

Upon successful subscription of StreamMORE Disney+ Hotstar (Basic) + 20GB (5G+4G), the initial subscription of StreamMORE Disney+ Hotstar (Premium) + 20GB (5G+4G) will be  automatically cancelled. You will continue to enjoy Disney+ Hotstar (Premium) access until end of your initial validity, and thereafter you access will be switched to Basic.

Please take note that there will be no pro-ration of charges, and full charges will be imposed on both subscription.

18. I am on CelcomDigi Postpaid 5G 80 plan and subscribed to StreamMORE Disney+ Hotstar Add Ons. What will happen if I upgrade my postpaid plan to CelcomDigi Postpaid 5G 160 plan?

Your current subscription of StreamMORE Disney+ Hotstar Add Ons will continue. 

19. I am on CelcomDigi Postpaid 5G 160 plan, and subscribed to StreamMORE Disney+ Hotstar Add Ons. What will happen if I downgrade my postpaid plan to CelcomDigi Postpaid 5G 80 plan?

Your current subscription of StreamMORE Disney+ Hotstar Add Ons will continue on your new Postpaid plan.

20. I am currently subscribed to CelcomDigi Postpaid 5G 160 / CelcomDigi One Pro plan and already subscribed to the 50% offer on StreamMORE Disney+ Hotstar. What happens if I unsubscribe and resubscribe later? 

If you unsubscribe and try to resubscribe after 27 August 2025, you’ll be charged the latest standard StreamMORE Disney+ Hotstar rates as published on CelcomDigi website. To keep enjoying your current discounted rate, just stay subscribed.

21. I am on CelcomDigi Postpaid 5G 80 plan and subscribed to StreamMORE Disney+ Hotstar Add Ons. What will happen if I convert my postpaid plan to CelcomDigi One Ultra plan?

Your existing StreamMORE Disney+ Hotstar subscription will be discontinued, with full charges imposed. Not to worry, you’ll still enjoy your StreamMORE Internet quota and Disney+ Hotstar (Basic) access until the end of your current subscription validity as outlined in question 12. After which, you’ll automatically get to enjoy Disney+ Hotstar (Premium) access with your new CelcomDigi One Ultra plan, as long as: 

• The principal line is tied to an existing contract (e.g. Freedom Add-Ons, device contract, or a CelcomDigi Fibre / 5G Home WiFi contract registered under the same NRIC), and 
• CelcomDigi maintains an active partnership with Disney+ Hotstar

22. I am on CelcomDigi One Ultra plan, enjoying Disney+ Hotstar (Premium). What will happen if I downgrade my postpaid plan?

Your will no longer enjoy Disney+ Hotstar (Premium) with immediate effect.

23. I have an existing Disney+ Hotstar direct billed subscription purchased via various payment channels (operator billing/ banking card). Can I still subscribe to CelcomDigi Disney+ Hotstar Bundles using the same mobile number?

Please take note, if both subscriptions are active, both will be charged concurrently. To avoid this, you will need to ensure the desired subscription remains active and perform cancellation on the other subscription.

If you wish to cancel your direct billed subscription purchased via various payment channels (operator billing/ banking card), visit here.

24. Can I use my CelcomDigi Disney+ Hotstar bundle subscription on other devices?

Yes, you can login on other compatible devices via the CelcomDigi mobile number used during subscription.

25. Can I use my StreamMORE Disney+ Hotstar Add Ons quota while on roaming?

No. The quota is only applicable for domestic use only (within Malaysia).

28. Can I transfer my CelcomDigi Disney+ Hotstar bundle benefit that I purchased from one mobile number to another mobile number?

No. The bundle access/ benefit is not transferrable to another mobile number.

29. I have initiated Disney+ Hotstar account deletion. Can I revert the account deletion?

Reversal of account deletion is possible if request is raised within 7 days of account deletion. Please contact CelcomDigi Support Hotline.

30. I have further enquiry or issue with CelcomDigi Disney+ Hotstar bundle subscription. Where can I get help?

Please reach out to us via WhatsApp.