How is my Internet quota deducted?
Modified on Fri, 19 Dec at 4:44 PM
How CelcomDigi determines Quota Deduction:
For CelcomDigi, quota deduction depends on the type of quota/plan you’re on. Here’s the general priority/order of deduction:
Quota type / Add-on type | When it’s used / Deduction order |
Promotional freebies / bonus quota | First, if you have free data from promo or campaign, any eligible internet use uses this first. |
Internet add-ons / boosters / extra quota (one-time or recurring) | Next, if you bought extra quota (top-up, booster, or monthly add-on), data consumption will come from this. |
Special quotas for hotspot / social/streaming/gaming / shared-line quota (if applicable) | For certain add-ons, if you use hotspot/tethering or social, streaming, or gaming apps, the usage will be deducted from the dedicated quota for that add-on first before your base quota is used. |
Shared Internet quota (for supplementary lines in a family/shared plan) | If your line is under a supplementary line (in a shared plan), data usage draws from the shared quota of the “principal” line before anything else. |
Base Internet quota (plan-bundled quota) | Finally, after exhausting freebies, add-ons, special quota, and shared quota — usage draws from the base quota that comes with your postpaid or prepaid subscription. |
What this means depending on your plan type:
| Scenario | How Quota Is Used |
|---|---|
| Promotional / bonus data (e.g. free quota from a campaign) | Used first. |
| Extra / top-up data (e.g. add-on, booster, top-up) | Used next, after promotional/bonus data is exhausted. |
| Special add-ons (e.g. social/streaming/gaming unlimited add-on, hotspot quota, or usage-specific pass) | Usage under that category is deducted from the corresponding quota first. |
| Shared / family-line plans | Data usage may tap into the shared pool (principal line’s quota) first, especially if you are on a supplementary line. |
| Base plan quota | Once all the above are used, data consumption comes out of your base plan quota (bundled with your postpaid or prepaid plan). |
Important Notes: • All unlimited plans and passes are subject to a Fair Usage Policy (FUP). After reaching the FUP limit, your speed may be reduced, but you will stay connected and continue using the internet without interruption. • If you run out of quota on all tiers (promotional, add-on, base), you can purchase a top-up or new pass to continue using high-speed data.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article
