FAQ: CelcomDigi Postpaid 5G Contract

1. What is a CelcomDigi Postpaid 5G contract?

It’s an agreement between you and CelcomDigi for a fixed commitment period that lets you enjoy exclusive benefits like discounted devices or add-ons. 

2. What types of contracts are available for CelcomDigi Postpaid 5G plans?

• Device Contract
• Service Contract
  • Freedom Add-Ons (Free Add-Ons)
  • Mega Add-Ons (Paid Add-Ons)

3. What is the minimum contract period?

The contract period varies depending on the offer:

• Device Contracts: 12 to 36 months.
• Service Contract (Freedom Add-Ons / Mega Add-Ons): 12 months 

The exact duration will be stated in your subscription agreement or offer details. 

4. How many CelcomDigi Postpaid 5G contracts can I sign up for? 

Each mobile line (MSISDN) is eligible for one contract at a time - either a device contract or a service contract. 

5. Can I have both a Device Contract and a Service Contract at the same time then?

Yes, you can hold multiple contracts simultaneously if each contract is tied to a different mobile line under your NRIC. Each line (MSISDN) can only have one active contract at a time. 

6. I am currently on a contract with my current plan. Can I change my plan to a new CelcomDigi Postpaid 5G Plan?

Yes, you can. But it depends on the plan you’re switching to:

• If you upgrade to a plan with a higher monthly fee, your existing contract will continue with no early termination fee.
• If you downgrade to a plan with a lower monthly fee, you’ll be charged an early termination fee based on your current contract. 

Example:

• If you’re on Digi Postpaid 90 or Celcom Mega 98 and you switch to CelcomDigi Postpaid 5G 120, no early termination fee applies. 
• But if you switch to CelcomDigi Postpaid 5G 80, an early termination fee will be charged. 

7. What are the device and service contract options I can get with the CelcomDigi Postpaid 5G plan? 

For the full list of current offers, please visit our official website for latest updates. 

• Device Contract 
  • Easy360
  • Pakej Mega Jimat
• Service Contract
  • Freedom Add-Ons
  • Mega Add-Ons