CelcomDigi Fibre Sabah Offer

Modified on Mon, 15 Jan 2024 at 09:51 AM

Frequently Asked Questions


Note: Any monthly fibre rebates may take up to 60 days to start being reflected in your fibre bill.


1. What is CelcomDigi fibre?

CelcomDigi fibre is a home broadband service that comes with ultra high-speed, unlimited Internet with affordable price.

 

2. What are the plans and monthly fees?

CelcomDigi Fibre 50Mbps
CelcomDigi Fibre 100Mbps
CelcomDigi Fibre 300Mbps
CelcomDigi Fibre 500Mbps
CelcomDigi Fibre 800Mbps
CelcomDigi Fibre 1Gbps
RM85RM99RM139RM159RM249RM289


3. Who can sign up for CelcomDigi fibre?

Anyone who is 18 years old and above can sign up for CelcomDigi fibre. Please note that if you are a foreigner, a RM500 deposit will be required.   

 

4. How do I sign up for CelcomDigi fibre? 

Just follow the simple steps below: 

Step 1: Ensure your address is covered by our CelcomDigi fibre network. Click here to check if your area is within our network coverage. 

Step 2Fill in the information required in the registration form correctly. We will contact you via WhatsApp within 24 hours.


Alternatively, walk-ins are also available at any Celcom or Digi stores. 

 

5. I am an existing Postpaid customer. How can I enjoy the CelcomDigi fibre - postpaid rebate exclusive in Sabah? 

You can enjoy monthly rebates of up to RM87 on your fibre line when you pair your eligible Digi or Celcom postpaid plan with a CelcomDigi fibre plan. Kindly refer to the table below for more details: 


CelcomDigi Fibre 30Mbps
CelcomDigi Fibre 50MbpsCelcomDigi Fibre 100MbpsCelcomDigi Fibre 300MbpsCelcomDigi Fibre 500Mbps
CelcomDigi Fibre 800MbpsCelcomDigi Fibre
1Gbps
RRPRM80RM85RM99RM139RM159RM249RM289
Postpaid Rebate
N/A- RM10- RM10- RM10- RM10N/A- RM20
Fibre Rebate
- RM11
- RM9
RM22 - RM39- RM37- RM62
- RM67
Net Fibre Monthly Commitment*
RM69RM66RM67
RM90
RM112
RM187
RM202

** Any monthly fibre rebates may take up to 60 days to start being reflected in your fibre bill.

 

6. How long will the postpaid rebate be granted? 

Postpaid rebates will be granted throughout your initial CelcomDigi fibre service contract period as long as the Postpaid line remains active. Therefore, you will enjoy the rebates for up to 24 months from your CelcomDigi fibre plan activation date. 

 

7. What are the plans and monthly fees for fibre only in Sabah? 

You can enjoy monthly rebates of up to RM24 on your fibre line for non-Celcom or non-Digi Postpaid customers when they sign up for a new CelcomDigi fibre plan.


CelcomDigi Fibre 

50Mbps

CelcomDigi Fibre 100Mbps

CelcomDigi Fibre 300Mbps

CelcomDigi Fibre 500Mbps

CelcomDigi Fibre 800Mbps

CelcomDigi Fibre 

1Gbps

RRPRM85
RM99RM139RM159RM249RM289
Fibre Rebate- RM7- RM8- RM19- RM13
- RM21- RM24
Net Fibre Monthly Commitment**RM78RM91RM120RM146RM228RM265

** Any monthly fibre rebates may take up to 60 days to start being reflected in your fibre bill.


8. What happens if I sign up for a Celcom or Digi Postpaid plan that qualifies me for the postpaid and fibre rebate? 

Your CelcomDigi fibre Sabah offer (fibre only) will be replaced with the CelcomDigi fibre Sabah offer (fibre + postpaid) based on the latest combination of your postpaid & fibre plans. 

 

9. Does CelcomDigi fibre come with a contract?

Yes, all new CelcomDigi fibre plans come with a 24-month contract.

 

10. Am I allowed to change my CelcomDigi fibre plan?

Yes, you are allowed to Upgrade or Downgrade your CelcomDigi fibre plan even during the contract period. Upgrades are free of charge, however for each downgrade request, a downgrade fee of RM50 will be imposed.

 

11. What will happen to my rebate if I change my CelcomDigi fibre plan?

  • Postpaid Rebate

Your Postpaid Rebate will be updated according to the latest combination of your postpaid + fibre plan, and you will continue receiving the postpaid rebate as long as you maintain an active eligible postpaid plan and the fibre line is still within the service contract.

  • Fibre Rebate

The fibre rebate will be dropped.

 

12. Can I relocate my CelcomDigi fibre service?

Yes, you may relocate your CelcomDigi fibre service subject to coverage availability. Just walk in to any bluecube or Digi Store to submit your relocation request, and make sure you bring the current equipment to the new address at the time of installation.

 

You will be able to enjoy the latest promotional offer and be re-contracted for 24 months upon successful relocation.

 

In case your new address is not within CelcomDigi fibre coverage, you may terminate the CelcomDigi fibre service. You will need to walk in to any Celcom bluecube or Digi Store. Bring along all the current equipment to terminate the service. Early termination penalty will be imposed if you are still within contract.

 

13. What happens if I terminate my CelcomDigi fibre within the contract period?

Early termination of CelcomDigi fibre will incur a penalty. The number of remaining contract months x monthly fee or RM500, whichever higher, will be imposed as an early termination penalty.

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