How to change WiFi name and password & identify router model

1. How do I change my WiFi Name and Password? 

Note: WiFi Name is also known as “Network Name” or “SSID”

Most CelcomDigi routers come with a label affixed to the body of the device either on the underside or back panel. This label usually contains the default login credentials, along with other information like the router’s IP address and serial number. 

The router username and password are required to access your router settings or to change your network configuration. 

To change your Wi-Fi credentials, follow the step-by-step instructions tailored to your specific router model. We recommend using LAN/Ethernet cable and laptop for this process. 

a) For ZYXEL EX3300-T0 router: 

Step 1: Ensure your device is connected to the router via Wi-Fi or LAN/Ethernet cable.

Step 2: Open a web browser on your device and enter ‘192.168.50.1’ in the address bar, and press ‘Enter’.

Step 3: Enter the username and password as provided on the back of your router.

Step 4: After logging in, navigate to the Wi-Fi settings and click on the arrow below the section.

Step 5: Change the password for both 2.4G and 5G networks. Click ‘Save’ after making changes.

b) For TP-Link EX510 and TP-Link EX820 CelcomDigi router:  

TP-Link EX510	TP-Link EX820

Step 1: Ensure your device is connected to the router via Wi-Fi or LAN/Ethernet cable 

Step 2: Open a web browser on your device and enter ‘http://192.168.1.1’ in the address bar, and press ‘Enter’ 

Step 3: Log in with the following credentials: 

• Username: customer  
• Password: celcomdigi123  

Step 4: Once logged in, click the “Basic” tab and scroll to “Wireless Settings”. You will see your current WiFi Name and password and can proceed to update the WiFi Name and password. Once done, click the “Save” button.  

Please note that after changing your WiFi Name and password, all devices previously connected to your network will need to reconnect using the new details. 

2. How can I find my router’s model number? 

You can find your router’s model number on the label located at the back or bottom of the device. It’s also listed in the printed information that came with the router. 

Did you find the answers you were looking for? If you still need help, raise a support ticket and we will be happy to assist.