Broadband Quality of Experience Survey and Consumer Satisfaction Survey 2024

MCMC will be conducting the Broadband Quality of Experience Survey 2024 (BQoES 2024) and Consumer Satisfaction Survey 2024 (CSS 2024) – Public Cellular Service and Broadband Access Service to collect data on consumer experiences and perceptions of telecommunication service delivery.

The survey will run from 4 July to 30 November 2024 and will be conducted online. Malaysian consumers aged 15 and above are invited to participate by accessing the survey portal on any device via the provided QR code or link.

BQoES 2024	CSS 2024

The data collected through this online platform are SSL encrypted, stored locally in a password-protected database, and IP addresses are not collected. To protect your privacy, it is recommended to clear your computer’s cache and browser history after completing the survey.

Please note that the purpose of this survey is solely for data collection. No personal data, such as full names, credit/ debit card, or bank details, will be collected. No money will be solicited, and no sales will be conducted. Participation is voluntary, but the cooperation of the public is greatly appreciated.

Any changes to the survey duration will be announced on the MCMC website: www.mcmc.gov.my.