FAQ: International Direct Dialing (IDD)

1. Where can I check the IDD rates?

• Postpaid IDD Rates
• Prepaid IDD Rates

2. How do I make international voice calls? 
 Dial <00 or +> <country code> <area code> <phone number>. For example, to make a call to Indonesia, dial 00622112345678 or +622112345678.

3.How do I send international SMS?

Type your message, key in the mobile number and tap send.

4. How do I send international MMS?

* Applicable for Celcom customers only

Send picture messages or clips of video to family and friends all over the world at only RM1.50 per MMS. Add-on with text messages or sounds to liven it up! Just activate your phone's Celcom GPRS and enjoy sending MMS today! 

Step 1: Select Multimedia Message

Step 2: Type your message

Step 3: Insert your image and sound

Step 4: Key in receipient mobile number and tap send.

5. How do I make international video calls?

* Applicable for Celcom customers only 
Key in the mobile number and press 'Video Call'.

6. Will IDD rates differ based on the postpaid plan that I am using?  

No, IDD rates do not differ regardless of which postpaid plan you are using.

7. Do I have to pay an activation fee or make a deposit to activate IDD? 

No, you don’t have to pay an activation fee or make a deposit to activate IDD. 

8. Are the IDD rates applicable when I am roaming overseas? 

No, the IDD rates are not applicable when you are roaming overseas. All calls made while you are abroad will incur charges set by the mobile network operator that you are roaming with. Please visit International Roaming page for more information.

9. Are the IDD rates applicable to supplementary line users? 

Yes, the IDD rates are applicable to supplementary line users.