Can I switch (port-in) to a CelcomDigi Postpaid plan if I am currently on a prepaid line (or vice versa)?

Yes, you can switch to any plan. Simply select your desired plan during sign-up at either CelcomDigi website or visit the nearest Celcom bluecube/ Digi Store.

Payment Required to Switch to CelcomDigi

• Celcom/ Digi Postpaid

• Celcom/ Digi Prepaid

Credit Balance Refund

• For postpaid users, you may refer to your previous network provider for any refund of credit balance.
• For prepaid users, credit balance will be forfeited once the port-in is successful.

Advance Payment Refund for Unsuccessful Port-In Request

All refund requests must be initiated immediately or within 7 days from the date of your port-in request.

Step 1: Log in to your MyDigi account.

Step 2: Go to the order for which you want a refund. The 'Refund' button will be visible for transactions eligible for a refund. Upon a successful request, a refund request email will be sent to your registered email.

Step 3: Once your refund has been approved, an SMS will be sent to you.

Kindly note that refunds will typically take between 4 to 6 weeks from the date of approval, subject to your bank's policies.