Can I switch (port-in) to a CelcomDigi Postpaid plan if I am currently on a prepaid line (or vice versa)?
Modified on Thu, 14 Mar 2024 at 01:47 PM
Yes, you can switch to any plan. Simply select your desired plan during sign-up at either CelcomDigi website or visit the nearest Celcom bluecube/ Digi Store.
Payment Required to Switch to CelcomDigi
- Celcom/ Digi Postpaid
Plan Advance Payment | Device Advance Payment (With Device Bundle) | RM5 SIM Fee | RM10 Processing Fee | |
| For Celcom Postpaid | ||||
Online | ✘ | ✔ Upon checkout | ✘ | ✔ In 1st bill |
| Retail | ✘ | ✔ Paid upon second store visit after successful port-in | ✔ In 1st bill | ✔ In 1st bill |
| For Digi Postpaid | ||||
Online | ✔ Upon checkout | ✔ Upon checkout | ✘ | ✔ In 1st bill |
Retail | ✘ | ✔ Paid upon device collection after successful port-in | ✔ In 1st bill | ✔ In 1st bill |
- Celcom/ Digi Prepaid
Plan Advance Payment | RM5 SIM Fee | RM10 Processing Fee | |
| For Celcom Prepaid | |||
Online | Switching to Celcom Prepaid is free of charge. | ||
Retail | |||
| For Digi Prepaid | |||
| Online | ✔ Upon checkout | ✘ | ✘ |
| Retail | ✘ | ✘ | ✘ |
Credit Balance Refund
- For postpaid users, you may refer to your previous network provider for any refund of credit balance.
- For prepaid users, credit balance will be forfeited once the port-in is successful.
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