FAQ: Free Fibre

Modified on Tue, 21 May 2024 at 03:58 PM

1. How do I get the free 6 months fibre on the new CelcomDigi Postpaid 5G Plan?

Customers on the new CelcomDigi Postpaid 5G 60 SE and Postpaid 5G 80 & above plans who have successfully sign-up, install and activate a CelcomDigi fibre 300Mbps plan will be able to enjoy the free 6 month offer. For more info on CelcomDigi fibre, click here.


Important Note: The free 6 months offer only applies in areas where CelcomDigi Fibre 300Mbps plan price is RM139 (RRP). At locations where the fibre price is lower than RM139, the free 6 months offer is not applicable. To find out if you are eligible for the free 6 months, our in-store staff can assist you to check fibre coverage and promotions in your area.


2. How do I enjoy the FREE Lifetime Fibre on the CelcomDigi Postpaid 5G 260 Plan?

The Free Lifetime Fibre will be fulfilled via a rebate of RM139 on your eligible fibre plan as long as you stay on the CelcomDigi Postpaid 5G 260 Plan and keep your fibre plan active.

 

If you currently do not have a fibre plan with us, our staff will assist to check fibre coverage in your area. If there is coverage available, our staff will proceed to activate your CelcomPostpaid 5G 260 Plan and submit the fibre activation request. Once your fibre is installed and activated, you will enjoy the free fibre right away! Do note that you will need to sign up for a CelcomDigi fibre 300mbps plan on a 24-month contract.

 

If you currently have a fibre plan with us, our staff will help to change your postpaid plan to CelcomDigi Postpaid 5G 260 and change your current fibre plan to the eligible fibre plan. Once your plan has been changed, complete your current fibre bill cycle and kindly clear out any outstanding bill. Your rebate will be applied from the 2nd bill onwards.

 

For both scenarios, do note that CelcomDigi Fibre 50Mbps, CelcomDigi Fibre 100Mbps and non-CelcomDigi fibre plans will not be entitled for the free fibre. 

 

If you would like to sign up for a fibre plan with higher speed, you will need to pay additional RM20/month for 500Mbps, and RM150/month for 1Gbps.

 

For more info on CelcomDigi fibre, click here. 

 

Important Note: The fibre plan contract and CelcomDigi Postpaid 5G Plan contract are two standalone contracts. For example, if you change your plan from CelcomDigi Postpaid 5G 260 Plan to CelcomDigi Postpaid 160 while your fibre contract is still active, you will lose the fibre rebate but your fibre contract will remain intact. Any breach of the contract terms and conditions will incur the early termination fee on your fibre contract.

 

3. My fibre activation failed but I am on CelcomDigi Postpaid 5G 260 Plan? Can I downgrade my plan since I am not enjoying the free Fibre?

Yes, you can downgrade your plan with no charge if you do not have an active contract on your plan. However, if you have taken a device contract or a Freedom Add-Ons contract, you will incur an early termination charge if you downgrade your plan.

 

Therefore, if you currently do not have a fibre plan with us, we recommend that you wait until your fibre is successfully activated before taking up a contract on your CelcomDigi Postpaid 5G 260 plan.


4. On the website, it says ‘Additional RM50/mth lifetime rebate'. How do I know if I qualify for this rebate?

The additional RM50/month lifetime rebate for CelcomDigi Postpaid 5G 260 plan is applicable for existing Celcom & Digi customers. Customer can enquire on this offer at the nearest store.

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