FAQ: Fibre/5G Home WiFi with CelcomDigi One 2026 Plan

1. Can I get both the 300Mbps fibre and 5G Home WiFi with Router on CelcomDigi One Pro/Ultra 2026 Plan. 

No, you can only choose to either get the 500Mbps fibre or 5G Home WiFi with Premium Router. 

2. How do I enjoy the 500mbps Fibre on the CelcomDigi One 2026 Plan? 

If you have chosen to get the 500Mbps Fibre, it will be fulfilled via a rebate on your eligible fibre plan as long as you stay on the CelcomDigi One Pro/Ultra 2026 and keep your fibre plan active as part of the CelcomDigi ONE Pro/Ultra plan. 

If you currently do not have a fibre plan with us, our staff will assist to check fibre coverage in your area. If there is coverage available, our staff will proceed to activate CelcomDigi One 2026 Pro/Ultra and submit the fibre activation request. Once your fibre is installed and activated, you will enjoy the 500mbps fibre at no extra cost right away! Do note that you will need to sign up for a CelcomDigi fibre 500mbps plan on a 24-month contract. 

If you currently have a fibre plan with us, our staff will help to change your postpaid plan to CelcomDigi One Pro/Ultra 2026 and change your current fibre plan to the eligible fibre plan. Once your plan has been changed, complete your current fibre bill cycle and kindly clear out any outstanding bill. Your rebate will be applied from the 2nd bill onwards. 

For both scenarios, do note that CelcomDigi Fibre 100Mbps, CelcomDigi Fibre 300Mbps and non-CelcomDigi fibre plans will not be entitled for the fibre rebate.  

If you would like to sign up for a fibre plan with higher speed, you will need to pay additional RM40/month for 1Gbps, and RM110/month for 2Gbps. 

For more info on CelcomDigi fibre, click here.

Important Note: The fibre plan contract and CelcomDigi Postpaid 5G plan contract are two standalone contracts. For example, if you change your plan from CelcomDigi One 2026 plan to CelcomDigi Postpaid 160 while your fibre contract is still active, you will lose the fibre rebate but your fibre contract will remain intact. Any breach of the contract terms and conditions will incur the early termination fee on your fibre contract.

Important Note: The 5G Home WiFi plan contract and CelcomDigi 2026 One Plan contract are two standalone contracts. For example, if you change your plan from CelcomDigi ONE Lite plan to CelcomDigi Postpaid 5G 160 while your 5G Home WiFi contract is still active, you will lose the 5G Home WiFi rebate but your 5G Home WiFi contract will remain intact. Any breach of the contract terms and conditions will incur the early termination fee on your 5G Home WiFi contract.

4. I am currently on the plan only 5G Home WiFi, how do I get the 5G Home WiFi with router once I have signed up for the CelcomDigi One 2026 plan?

You will need to walk to the nearest store. Our staff will help you to terminate the plan only 5G Home WiFi plan and activate the 5G Home WiFi with Premium Router Plan. If you are currently on a contract for the plan only 5G Home WiFi, you will need to pay the termination fee.

Do note that the 5G Home WiFi with router plan will have a 24-months contract.

5. I am currently on the standalone 5G Home WiFi with router, how do I get the 5G Home WiFi rebate once I have signed up for the CelcomDigi One 2026 plan?

You will need to walk to the nearest store. Our staff will help you to change your standalone 5G Home WiFi to the CelcomDigi One 2026 plan 5G Home WiFi. 

6. My fibre activation failed but I am on CelcomDigi One 2026 Pro/ Ultra? Can I downgrade my plan since I am not enjoying the 500Mbps Fibre? 

Yes, you can downgrade your plan with no charge if you do not have an active contract on your plan. However, if you have taken a device contract or a Freedom Add-Ons contract, you will incur an early termination charge if you downgrade your plan.

Alternatively, you can choose to get the 5G Home WiFi with Premium Router which comes with unlimited 5G/4G data and free router.

7. I am not getting 5G coverage at my house with the 5G Home WiFi. Can I return the router and terminate the plan without any penalty?

No, you may not. CelcomDigi 5G Home WiFi supports both 4G and 5G connections. If 5G coverage is not available, you may still enjoy high-speed connection via 4G LTE.

8. I have opted for the 5G Home WiFi with my CelcomDigi One 2026 Plan. Can I change to a 500mbps fibre at a later date? 

Yes, you will need to walk to the nearest store. Our staff will help you to submit your request for fibre and once the fibre has been installed, we will waive the 5G Home Wifi plan and waive any penalty. Do note that you may need to return your 5G Home WiFi router if you convert your 5G Home WiFi to a fibre plan. 

However, you will not be able to change to 5G Home WiFi if you have opted for the 500mbps fibre. 

9. Do I need to pay any device upfront if I opt for the 5G Home WiFi Premium plan with CelcomDigi One 2026 plan? 

No, 5G Home WiFi device upfront will be waived if you opt for the 5G Home WiFi Premium Plan with CelcomDigi One 2026 Plan.